Bi-Weekly Product Release Notes - August 2, 2024

New Features

The following features were added to the Aisera platform in this release.

Insights Now on Generative AI Window

User Insights and Device and Applications Insights moved to the Generative AI Learning window.

Enhancements

The following enhancements were made to the Aisera platform in this release.

Bubble and Bar Charts for Ticket Analysis

The new Bubble Chart enhancement allows you to view Ticket data as a bubble chart.

The new Bar Chart enhancement allows you to view Ticket data as a horizontal bar chart.

Choose SOR > Tickets and then select the chart you want to view from the pull-down menu in the upper-right corner of the Tickets window.