WhatsApp

The Aisera Gen AI platform supports adding a WhatsApp channel to your application/bot.

To add the WhatsApp channel to your Tenant:

1. Navigate to Settings > Channels.

2. Click the + New Channel button in the upper-right corner of the window.

3. Start to type WhatsApp in the Search field, and you will see the WhatsApp icon.

4. Select the WhatsApp icon and choose Next.

5. Fill in the information for these required fields:

   1. Channel Name

   2. Phone number ID

   3. Access Token

   4. Phone number

   5. WhatsApp Business Account ID

   6. App ID

   7. End chat phrase

The WhatsApp Admin can collect this information for you using the WhatsApp API.

1. Click the OK button.

After the WhatsApp channel exists on your tenant, you can associate the WhatsApp channel with your applications/bot.

To associate a WhatsApp channel with your application/bot:

1. Navigate to Settings > AiseraGPT.

2. Choose the application/bot that you want to associate with the WhatsApp channel.

3. Double-click to open the application/bot to the AiseraGPT Details window.

4. Scroll down the window until you see the + Add Channel button.

5. Click the + Add Channel button.

6. Type part of your WhatsApp channel name into the Search field or choose from the list of channel names in your tenant that appear in a pull-down list.

7. Click OK.

The WhatsApp channel supports attachments and Live Agent connection.