# WhatsApp

The Aisera Gen AI platform supports adding a WhatsApp channel to your application/bot.

**To add the WhatsApp channel to your Tenant:**

1. Navigate to **Settings > Channels**.
2. Click the **+ New Channel** button in the upper-right corner of the window.
3. Start to type `WhatsApp` in the **Search** field, and you will see the WhatsApp icon.\
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   ![](https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FRyxAHMmOkEZGknWaBOpK%2Funknown.png?alt=media\&token=62e5f799-d955-44d1-96c8-2c7b4e6ba154)\ <br>
4. Select the **WhatsApp icon** and choose **Next**.
5. Fill in the information for these required fields:
   1. Channel Name
   2. Phone number ID
   3. Access Token
   4. Phone number
   5. WhatsApp Business Account ID
   6. App ID
   7. End chat phrase

&#x20;             The WhatsApp Admin can collect this information for you using\
&#x20;             the [WhatsApp API](https://developers.facebook.com/docs/whatsapp/cloud-api/get-started).

6. Click the OK button.

After the WhatsApp channel exists on your tenant, you can associate the WhatsApp channel with your applications/bot.

**To associate a WhatsApp channel with your application/bot:**

1. Navigate to **Settings > AiseraGPT**.
2. Choose the application/bot that you want to associate with the WhatsApp channel.
3. Double-click to open the application/bot to the **AiseraGPT Details** window.
4. Scroll down the window until you see the **+ Add Channel** button.\
   ![](https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2FjczM4PppfadsRaJgF9k1%2Funknown.png?alt=media\&token=68fa5145-1daa-42bc-91c6-680264ddf209)
5. Click the **+ Add Channel** button.
6. Type part of your WhatsApp channel name into the **Search** field or choose from the list of channel names in your tenant that appear in a pull-down list.
7. Click **OK**.

The WhatsApp channel supports attachments and Live Agent connection.

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