> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/channels/whatsapp.md).

# WhatsApp

The Aisera Gen AI platform supports adding a WhatsApp channel to your application/bot.

**To add the WhatsApp channel to your Tenant:**

1. Navigate to **Settings > Channels**.
2. Click the **+ New Channel** button in the upper-right corner of the window.
3. Start to type `WhatsApp` in the **Search** field, and you will see the WhatsApp icon.\
   \
   ![](/files/yQLjcufL2uasOkd41Qxg)\ <br>
4. Select the **WhatsApp icon** and choose **Next**.
5. Fill in the information for these required fields:
   1. Channel Name
   2. Phone number ID
   3. Access Token
   4. Phone number
   5. WhatsApp Business Account ID
   6. App ID
   7. End chat phrase

&#x20;             The WhatsApp Admin can collect this information for you using\
&#x20;             the [WhatsApp API](https://developers.facebook.com/docs/whatsapp/cloud-api/get-started).

6. Click the OK button.

After the WhatsApp channel exists on your tenant, you can associate the WhatsApp channel with your applications/bot.

**To associate a WhatsApp channel with your application/bot:**

1. Navigate to **Settings > AiseraGPT**.
2. Choose the application/bot that you want to associate with the WhatsApp channel.
3. Double-click to open the application/bot to the **AiseraGPT Details** window.
4. Scroll down the window until you see the **+ Add Channel** button.\
   ![](/files/AZWxaBc7AKyCiDeG7LNJ)
5. Click the **+ Add Channel** button.
6. Type part of your WhatsApp channel name into the **Search** field or choose from the list of channel names in your tenant that appear in a pull-down list.
7. Click **OK**.

The WhatsApp channel supports attachments and Live Agent connection.

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