Register a Workflow for Bot Conversational Triggers

You can associate Workflows with your application/bot so that the Workflow is triggered when words in the application/bot conversation match words indexed to match the workflow.

Note: Non-conversational workflows (that are initiated by Event Triggers) do not need to be registered with the application/bot. Workflows and Hyperfllows that you do not want to be triggered conversationally should NOT be registered.

To Register a Workflow:

1. Navigate to Settings > AiseraGPT.

2. Choose one of your existing applications/bots. If there are published Workflows for your tenant, there will be an** + Add Workflow** button below the Data Sources section.

3. Click + Add Workflow and choose one of the workflows in the AI Workflow Studio list. This action runs the flow indexer that creates the tags so the Workflow can be triggered by the application/bot conversations.

To Unregister a Workflow:

1. Navigate to Settings > AiseraGPT.

2. Choose one of your existing applications/bots.

3. Click the X at the end of the row for the workflow that you want to dis-associate from your application/bot.

To De-Activate a Workflow:

1. Navigate to Settings > AiseraGPT.

2. Choose one of your existing applications/bots.

3. Un-toggle the Activate switch. This will keep the workflow available for your application/bot, but it will not activate if the application/bot conversation includes one of the indexed words or phrases.

The Registered Flows section of the AiseraGPT Details window contains a tab for Workflows and a tab for Hyperflows, a Scope column that tells you whether the workflow or hyperflow is available to the entire Tenant or only to the Application, a column that tells you whether the workflow or hyperflow is Active, and a button at the bottom that you can use to Add a Workflow.The extent of your abilities to display workflow and hyperflow information for your application/bot depends on your permission level within your Aisera Gen AI Platform.

Actions per permission level are:

• User Role - AiseraSSO Admin (AiseraGPT - Read/Write)

  • Able to view Flow Registry (Workflows and Hyperflows)

  • Able to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)

• User Role - Customer Account / Admin (AiseraGPT - Read/Write)

  • Able to view Flow Registry (Workflows and Hyperflows)

  • Able to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)

• User Role - Customer Account / Helpdesk User (AiseraGPT - Read Only)

  • Able to view Flow Registry (Workflows and Hyperflows)

  • UNABLE to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)

• User Role - Customer Account / IT User (AiseraGPT - No Access)

  • UNABLE to view any AiseraGPT details or Flow Registry

  • UNABLE to update Flow Registry (Add, remove, activate and inactivate workflows and hyperflows)