Notification Channels for Triggers

The Event Studio includes a Trigger configuration field where you can specify the channels for notification.

To set the Notification Channels for your Trigger:

1. Navigate to AI Automation >Event Studio in the Aisera Admin UI.

2. Choose an existing Event Trigger or choose the + New Event Trigger button.

1. On Step 3 for a new Trigger or in the Event Handler tab of an existing Trigger, choose the channels you want to notify from the Channels pull-down list. The notifications for this Event Handler Type will only be sent to the selected channels. For all new configurations where you are setting up Ticket Concierge with the Event Trigger/Handler, the notification Channels selection is mandatory. For existing tenants (that were created before this release), the Channels field will be empty and it will fallback to the default behavior of notifying in All Channels or the Last Active Channel based upon whatever is configured for your application/ bot.

To set the Notification preferences in your application/bot:

1. Navigate to Settings > AiseraGPT in the Aisera Admin UI.

2. Choose the application/bot you want to edit.

3. Select the pencil icon in the upper right corner of the AiseraGPT Details window.

   
4. On the General tab, pick All Channels or Last Active Channel from the Notification Channels pull-down list.