> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/agent-assist/adding-the-ticket-ai-agent-assist-channel/agent-assist-widget-configuration/zendesk-widget.md). # Zendesk Widget Paste the following code into the Widget Configuration field if you're using a Zendesk data source with Agent Assist. Make sure the `"name": "ticket_summary"`, `"title": "Case Summary"`, `"container": "expand"`, `"actions": "showCopy": true, "showPost": true, "showEmail": true}, "title": "Aisera Answer",` `"name": "next_best_action",` `"title": "Next Best Actions", "container": "expand", "actions": {"showCopy": true, "showPost": true, "showEmail": true}`, `"name": "predictions"`, `"description": ""`,`"name": "aisera_assistant"`, and `"name": "co_pilot"` fields are set to `"enabled": true`. Make sure `"name": "Aisera Copilot","description": "can write something here"` is set to `"enabled":false`. ``` [ { "name": "top", "layout": "column", "sections": [ { "name": "escalation_probability", "enabled": false, "config": { "collapsed": false, "colors": { "Very Likely": "#FF5D60", "Likely": "#FF9900", "Not Likely": "#44C8F5", "UnLikely": "#44C8F5" } } }, { "name": "customer_sentiment", "enabled": false, "config": { "collapsed": false, "colors": { "Neutral": "#44C8F5", "Strongly Negative": "#FF5D60", "Negative": "#FF9900", "Positive": "#C4F3E9", "Strongly Positive": "#3ADAB7" } } }, { "name": "churn_analysis", "enabled": false } ] }, { "name": "main", "layout": "tabs", "sections": [ { "name": "Recommendations", "description": "", "enabled": true, "sections": [ { "name": "churn_analysis", "enabled": false, "config": { "labels": [ "success", "Warning", "Error" ], "colors": [ "green", "yellow", "red" ] } }, { "name": "ticket_summary", "enabled": true, "config": { "caseSummary": { "title": "Case Summary", "enabled": true, "container": "expand", "actions": { "showCopy": true, "showPost": true, "showEmail": true }, "feedback": { "select": { "label": "Select the reason you provided this rating.", "options": [ { "label": "Irrelevant Case Comments", "value": "IrrelevantCaseComments" }, { "label": "Missing Important Case Details", "value": "MissingImportantCaseDetails" }, { "label": "Missing Resolution / Summarization", "value": "MissingResolutionOrSummarization" }, { "label": "No Response Provided", "value": "NoResponseProvided" }, { "label": "Partially Correct", "value": "PartiallyCorrect" } ] }, "text": { "label": "Provide additional feedback for the selected reason.", "placeholder": "Provide more information about the selected reason." } }, "autoRefresh": { "default": 15000, "maxTries": 2 } }, "aiseraAnswer": { "title": "Aisera Answer", "enabled": true, "container": "expand", "actions": { "showCopy": true, "showPost": true, "showEmail": true }, "feedback": { "select": { "label": "Select the reason you provided this rating.", "options": [ { "label": "Irrelevant Answer", "value": "IrrelevantAnswer" }, { "label": "Known Knowledge Article Not Found", "value": "KnownKnowledgeArticleNotFound" }, { "label": "Misleading Answer", "value": "MisleadingAnswer" }, { "label": "No Response Provided", "value": "NoResponseProvided" }, { "label": "Partially Correct", "value": "PartiallyCorrect" }, { "label": "Too General / Vague", "value": "TooGeneralOrVague" }, { "label": "Wrong Product Area Focus", "value": "WrongProductAreaFocus" } ] }, "text": { "label": "Provide additional feedback for the selected reason.", "placeholder": "Provide more information about the selected reason." } }, "autoRefresh": { "default": 20000, "maxTries": 3 } } } }, { "name": "next_best_action", "enabled": true, "config": { "title": "Next Best Actions", "container": "expand", "actions": { "showCopy": true, "showPost": true, "showEmail": true }, "feedback": { "select": { "label": "Select the reason you provided this rating.", "options": [ { "label": "Incorrect Troubleshooting Steps", "value": "IncorrectTroubleshootingSteps" }, { "label": "Misleading Answer", "value": "MisleadingAnswer" }, { "label": "No Response Provided", "value": "NoResponseProvided" }, { "label": "Partially Correct", "value": "PartiallyCorrect" }, { "label": "Wrong Product Area Focus", "value": "WrongProductAreaFocus" } ] }, "text": { "label": "Provide additional feedback for the selected reason.", "placeholder": "Provide more information about the selected reason." } }, "autoRefresh": { "default": 20000, "maxTries": 3 } } }, { "name": "predictions", "enabled": true, "config": { "title": "Field Predictions", "colors": { "success": "green", "warning": "yellow", "error": "error" }, "showApplyAll": true, "excludeFieldApply": [], "excludeFields": [], "message": { "missingCustomSettings": "No custom settings fields available.", "missingCustomMetadata": "No custom metadata type fields mapping available.", "emptyPredictions": "No field predictions available." }, "container": "expand" } }, { "name": "Assistant", "description": "", "enabled": true, "sections": [ { "name": "aisera_assistant", "enabled": true } ] }, { "name": "Aisera Copilot", "description": "can write something here", "enabled": false, "sections": [ { "name": "co_pilot", "enabled": true, "config": { "summary": "Case Summary", "email_response": "Email Response", "kb_article": "Knowledge Article", "answer": "Aisera Answer" } } ] } ] }, { "name": "bottom", "sections": [] } ] ``` --- # Agent Instructions This documentation is published with GitBook. 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