# Case Summarization

Case Summarization provides agents with a comprehensive overview of the main issue(s) reported, actions taken, and resolutions provided for each case. 

Using the Case Summary can result in a huge boost in productivity for agents during agent handoff or case escalation because the incoming agents no longer need to sift through extensive comments between the agent and end user to identify the current status of the case as the case progresses.

 The Aisera platform utilizes the **Case Title**, **Description**, **Comments** and other specified case fields to generate the result. The summary evolves in real time as the case content evolves. Agents can copy this content to send status updates on the case, utilize the Summary for knowledge generation or for status reports.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.aisera.com/agent-assist/case-summarization.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.