# Adding the Ticket AI Agent Assist Channel

You can now add an Agent Assist channel to your tenant configuration, and then select it to use with your Agent Assist bot. Add a Ticket AI Agent Assist Channel so you can give your bot the 'look and feel' of the Agent Assist application.

## **To add the Ticket AI Agent Assist channel to your tenant:**

1. Navigate to **Select > Channels** in the Aisera Admin UI.

<div align="left"><figure><img src="/files/cuJLq9LPTOHgcSno0SAF" alt="" width="375"><figcaption><p>Opening Channels Window</p></figcaption></figure></div>

2. Choose **+ Add New Channel**.

<figure><img src="/files/B9wg8qCWmzlHcZeUR6Js" alt=""><figcaption><p>Add new channel to tenant instance</p></figcaption></figure>

3. Choose the **Ticket AI Agent Assist** icon.

<div align="left"><figure><img src="/files/CbzYdOjesdYuHuh09ir4" alt="" width="563"><figcaption><p>Ticket AI Agent Assist Channel</p></figcaption></figure></div>

3. Add a **Name** for your channel.
4. Select a Widget Type.

<div align="left"><figure><img src="/files/b3i7vIuD4T2maa0RQz9z" alt="" width="563"><figcaption><p>Select a Widget Type</p></figcaption></figure></div>

3. For each flow (**Case Summary**, **Aisera Answer**, and **Next Best Actions**), choose the flow you want to implement, followed by the maximum timeout (in seconds) and the prompt that you want to use to start the flow.

<div align="left"><figure><img src="/files/biOqTeRqxj3OO9qAAV4U" alt="" width="563"><figcaption><p>Options for Each Flow</p></figcaption></figure></div>

6. Choose **Next**.\
   Now you see JavaScript for the post-processing steps for Sentiment Model Predictions and Knowledge Article Predictions. Make any necessary changes to the post-processing steps and click **OK**.

## **To add the Ticket AI Agent Assist channel to your bot:**

1. Navigate to **Select > AiseraGPT** in the Aisera Admin UI.
2. Choose your **Agent Assist** bot.
3. Click on the **+ Add Channel** button.

<figure><img src="/files/Lz9Jy7vVTcU1tgszpBnn" alt=""><figcaption><p>Ticket AI Agent Assist Channel</p></figcaption></figure>

4. Choose the **Ticket AI Agent Assist** channel you just added, from the list of available channels from your Aisera tenant instance.

<div align="left"><figure><img src="/files/VilHbIftceGD3p6VOYqJ" alt="" width="375"><figcaption></figcaption></figure></div>

The **Channel Details** window displays the flow options that exist in your channel, including parameters that are necessary for the flow.

4. Click the line that displays your new channel. This will open a **Details** page for your channel that contains an authorization token.

<figure><img src="/files/DaurRTz0TCRTijE8puFo" alt=""><figcaption></figcaption></figure>

Go back into your Integration and add the token into your auth configuration.


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