# Case Wrap Up

The Case Wrap Up feature is primarily intended for internal use. It provides a detailed account of the troubleshooting steps taken, solutions implemented, and any other relevant technical details for a case.

The audience for the Case Wrap Up is primarily IT technicians, engineers, or customer support agents who might need to reference the Case History for future issues or escalations.

The Case Wrap Up will cover content such as:

* Chronological record of actions taken
* Root Cause
* Technical jargon and specific system configurations
* Preventative Measures

<figure><img src="/files/oTGUIIZx4g9HclaEzvRu" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.aisera.com/agent-assist/case-wrap-up.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.