Case Wrap Up

The Case Wrap Up feature is primarily intended for internal use. It provides a detailed account of the troubleshooting steps taken, solutions implemented, and any other relevant technical details for a case.

The audience for the Case Wrap Up is primarily IT technicians, engineers, or customer support agents who might need to reference the Case History for future issues or escalations.

The Case Wrap Up will cover content such as:

• Chronological record of actions taken

• Root Cause

• Technical jargon and specific system configurations

• Preventative Measures