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Overview of Aisera Agent Assist
How to Setup Agent Assist
Adding the Ticket AI Agent Assist Channel
Event Studio Setup for Agent Assist
Using the Agent Assist Window
Add Permissions to Generate and Publish Individual KB Articles from Agent Assist
Agent Assist Use Case Map
Triage, Categorize and Escalate
Intelligent Swarming
User Insights - Sentiment Analysis
Case Summarization
Aisera Answer
Next Best Actions
Case Wrap Up
Case Creation
Case Insights
Testing Your Agent Assist Bot

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Case Insights

See your Aisera Admin team for details about setting up Case Insights.

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Last updated 11 months ago

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