CtrlK

Overview of the Agent Assist App
How to Setup Agent Assist
- Integrating Agent Assist with Zendesk
- Integrating Agent Assist with ServiceNow's Service Operations Workspace
Adding the Ticket AI Agent Assist Channel
- Agent Assist Widget Configuration
Event Studio Setup for Agent Assist
Using the Agent Assist Window
Agent Assist Use Case Map
Triage, Categorize and Escalate
Intelligent Swarming
User Insights - Sentiment Analysis
Case Summarization
Aisera Answer
Next Best Actions
Case Wrap Up
Case Creation
Case Insights
Testing Your Agent Assist Bot

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Case Insights

See your Aisera Admin team for details about setting up Case Insights.

Last updated 4 months ago