ServiceNow Widget

Paste the following code into the Widget Configuration field if you're using a ServiceNow data source with Agent Assist.

Setting the Widget Configuration Field

Make sure the "name":"summary_gpt", "title":"Summary", "title":"Aisera Answer", "title":"Next Best Action", "name":"predictions", "name":assistant", and "name":"aisera assistance" fields are set to "enabled": true.

Make sure "title": "Case WrapUp" is set to "enabled":false.

{
   "sections": [
      {
         "name": "top",
         "sections": []
      },
      {
         "name": "main",
         "layout": "tabs",
         "sections": [
            {
               "name": "resolution",
               "enabled": true,
               "sections": [
                  {
                     "name": "summary_gpt",
                     "enabled": true,
                     "config": {
                        "caseSummary": {
                           "title": "Summary",
                           "enabled": true,
                           "defaultCollapse": false,
                           "actions": {
                              "showCopy": true,
                              "showFeedback": true,
                              "allowAdditionalFeedbackReason": true,
                              "select": [
                                 {
                                    "label": "Please select a reason the Case Summary was not helpful.",
                                    "options": [
                                       {
                                          "label": "Irrelevant Case Comments",
                                          "id": "IrrelevantCaseComments"
                                       },
                                       {
                                       
                                          "label": "Missing Important Case Details",
                                          "id": "MissingImportantCaseDetails"
                                       },
                                       {
                                          "label
                                    ]
                                 }
                              ]
                           }
                        },
                        "aiseraAnswer": {
                           "title": "Aisera Answer",
                           "enabled": true,
                           "defaultCollapse": false,
                           "actions": {
                              "showCopy": true,
                              "showFeedback": true,
                              "allowAdditionalFeedbackReason": true,
                              "select": [
                                 {
                                    "label": "Please select a reason the Answer was not helpful.",
                                    "options": [
                                       {
                                          "label": "Partially Correct",
                                          "id": "PartiallyCorrect"
                                       },
                                       {
                                          "label": "User Already Attempted",
                                          "id": "UserAlreadyAttempted"
                                       },
                                       {
                                          "label": "Too General/Vague",
                                          "id"
                                 }
                              ]
                           }
                        },
                        "nextBestAction": {
                           "title": "Next Best Action",
                           "enabled": true,
                           "defaultCollapse": false,
                           "actions": {
                              "showCopy": true,
                              "showFeedback": true,
                              "allowAdditionalFeedbackReason": true,
                              "select": [
                                 {
                                    "label": "Please select a reason the NBA was not helpful.",
                                    "options": [
                                       {
                                          "label": "Partially Correct",
                                          "id": "PartiallyCorrect"
                                       },
                                       {
                                          "label": "User Already Attempted",
                                          "id": "UserAlreadyAttempted"
                                       },
                                       {
                                          "label": "Too General/Vague",
                                          "id": "TooGeneral"
                                       }
                                    ]
                                 }
                              ]
                           }
                        },
                        "caseWrapUp": {
                           "title": "Case WrapUp",
                           "enabled": false,
                           "defaultCollapse": false,
                           "actions": {
                              "showCopy": true,
                              "showFeedback": true
                           }
                        },
                        "userInsights": {
                           "title": "User insights",
                           "enabled": false
                        }
                     }
                  },
                  {
                     "name": "predictions",
                     "enabled": true,
                     "title": "Field Predictions",
                     "config": {
                        "colors": {
                           "success": "green",
                           "warning": "yellow",
                           "error": "error"
                        },
                        "excludeFields": []
                     }
                  }
               ]
            },
            {
               "name": "assistant",
               "enabled": true,
               "sections": [
                  {
                     "name": "aisera_assistance",
                     "enabled": true,
                     
                        "skip": 0
                     }
                  }
               ]
            }
         ]
      },
      {
         "name": "bottom",
         "sections": []
      }
   ]
}

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