How to Create a Conversational AI 2.0 Bot

Create a Conversational AI 2.0 Bot

To create a Conversational AI 2.0 bot:

1. Navigate to Settings > AiseraGPT and click on + New AiseraGPT button and add the mandatory details in the window

2. Select the Advanced tab

3. Toggle Conversational AI v2.0 > Enable

4. Click OK to create the new AiseraGPT.

Once a bot has been create you will not be able to change the type. You will need to create a new AiseraGPT if you want to use the Conversation 1.0 bot.

Try 2.0 Workflow Search With a Test Bot

You can ask your Aisera team to help you set up a Conversational AI 2.0 workflow at the bot level, instead of the tenant level, to test out the search and fulfillment capabilities. If you want to try this option, ask your Aisera CSM to enable the appropriate feature flags.

Ability to Make Time-Related Requests

When your bot has Conversational AI 2.0 enabled, your bot users can make relative time-related Requests such as:

• What are the titles of the Knowledge Base Articles added in the past 40 days?

• Who won the Outstanding Team Award in the last quarter of 2025?

• How many shopping days are there until Christmas?

• Will there be any public holidays in the next 10 days?

• Do we have a long weekend at the end of the month?