Add a Live Agent

To Add a Live Agent:

  1. Choose Settings > AiseraGPT, and then choose your bot from the virtual assistants shown on the page.

Add Live Agent Button

  1. Click the + Add Live Agent button.

Select an Agent

  1. Select an Agent from the available Agents pull-down list.

Connection Parameters for Agent

Depending on the Agent that you choose for the Integration field, you will see specific connection parameters that you need to include to integrate with that agent.

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