View Conversational AI Policy
If your bot uses the Conversational AI 2.0 option, the View Policy button is now called the View Conversational AI Policy button. The parameter on a 1.0 bot that was called, Agent Persona Snippet has been renamed to Agent Response Format Instructions and allows you to specify instructions for the 2.0 bot response.
The Aisera Conversational AI 2.0 bots support an app policy variable where custom instructions can be entered to fine tune the generated LLM output.
These instructions can be appended to the standard generation prompt. This way, the change will not impact other bot behavior:
It will not be lost if the app is switched to a different LLM
It will not inadvertently impact other features or data
Any product updates to the prompt will be applied correctly to the app (regardless of the customization)
This variable allows you to provide context and tone for the conversation. Example App Policy - Please keep the tone formal. Never use bold or italics formatting. If the context includes any instructions, provide your response in a step-by-step manner using bullet points.
In addition to the Agent Response Format, you can set your application/bot to work with ontologies, detect user countries, address users with profile information, use strict validation, and show images from KB Articles when relevant.
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