# Integrating Agent Assist with Zendesk

**Aisera's Agent Assist** is available in Zendesk. This integration brings powerful AI-driven capabilities directly to the **Ticket Details** page, enabling agents to resolve cases more efficiently.

With **Agent Assist** embedded in Zendesk, agents can now benefit from:

* **Field Predictions:** Accurate recommendations for predicting key fields, saving time and reducing errors.
* **Ticket Summarization:** Instant summaries of tickets to quickly understand the context and details
* **Answer and Action Recommendations:** Relevant suggestions drawn from Knowledge Articles and historical cases, streamlining the resolution process.
* **Conversational Chatbot:** An AI-powered chatbot that assists agents with queries and provides instant support.

For more information, see [**Zendesk System Integration**](/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/zendesk-system-integration.md) or reach out to your Customer Success Manager.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.aisera.com/agent-assist/how-to-setup-agent-assist/integrating-agent-assist-with-zendesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.