> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/agent-assist/how-to-setup-agent-assist/integrating-agent-assist-with-zendesk.md).

# Integrating Agent Assist with Zendesk

**Aisera's Agent Assist** is available in Zendesk. This integration brings powerful AI-driven capabilities directly to the **Ticket Details** page, enabling agents to resolve cases more efficiently.

With **Agent Assist** embedded in Zendesk, agents can now benefit from:

* **Field Predictions:** Accurate recommendations for predicting key fields, saving time and reducing errors.
* **Ticket Summarization:** Instant summaries of tickets to quickly understand the context and details
* **Answer and Action Recommendations:** Relevant suggestions drawn from Knowledge Articles and historical cases, streamlining the resolution process.
* **Conversational Chatbot:** An AI-powered chatbot that assists agents with queries and provides instant support.

For more information, see [**Zendesk System Integration**](/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/zendesk-system-integration.md) or reach out to your Customer Success Manager.