Integrating Agent Assist with Zendesk

Aisera's Agent Assist is available in Zendesk. This integration brings powerful AI-driven capabilities directly to the Ticket Details page, enabling agents to resolve cases more efficiently.

With Agent Assist embedded in Zendesk, agents can now benefit from:

• Field Predictions: Accurate recommendations for predicting key fields, saving time and reducing errors.

• Ticket Summarization: Instant summaries of tickets to quickly understand the context and details

• Answer and Action Recommendations: Relevant suggestions drawn from Knowledge Articles and historical cases, streamlining the resolution process.

• Conversational Chatbot: An AI-powered chatbot that assists agents with queries and provides instant support.

For more information, see Zendesk System Integration or reach out to your Customer Success Manager.