Integrating Agent Assist with ServiceNow's Service Operations Workspace

Aisera's Agent Assist is also available within the ServiceNow Service Operations Workspace. This integration brings powerful AI-driven capabilities directly to the Incident page, enabling agents to resolve cases more efficiently.

With Aisera Assist embedded in the Service Operations Workspace, your agents can now benefit from:

Field Predictions: Accurate recommendations for filling in key fields, saving time and reducing errors.

Incident Summarization: Instant summaries of incidents to quickly understand the context and details.

Answer and Action Recommendations: Relevant suggestions drawn from Knowledge Articles and historical cases, streamlining the resolution process.

Conversational Chatbot: An AI-powered chatbot that assists with queries and provides instant support. For more information, please reach out to your Customer Success Manager.