Configure an AiseraGPT Bot

The term 'AiseraGPT' stands for Aisera Generative Pre-Trained Transformer (similar to ChatGPT). It is used as a general term to refer to an Aisera application or bot. First you create a 'generic' application, and then you add the specifics by adding Channels and data Sources to your bot.

Creating a Bot

Use the following steps to create a virtual assistant. You will be able to create and see your new virtual assistant, even if you haven't established connections or integrated your data sources yet.

To Create an Application/Bot:

1. Login to the Aisera platform.

2. Select Settings > AiseraGPT. Choose AiseraGPT from Settings page in the left navigation menu.

1. On the AiseraGPT page, click on New AiseraGPT button on the top right hand side to launch the app configuration modal.

General tab

Fill in the required fields and use the default values for the remaining fields. Use the table below as a reference while you fill in the General Settings dialog Window.

Note: You must fill in the AppName, Type, and Enterprise Domain Pack (EDP) fields (marked with a red asterisk) before you can continue to the Advanced tab.

1. Create a new name for your bot and type it into the App Name field.

2. Choose a Type for your virtual assistant. If you plan to use an Enterprise Domain Pack (EDP) to create your virtual assistant as an IT, HR, or other industry-specific bot, select the Domain-Specific type. The Enterprise Domain Pack (EDP) is the field that determines the industry that you're planning to use your bot in, such as: IT assistant, HR assistant, or Service Desk assistant. If you want to customize one of these domain packs by fine-tuning the LLM prompts before you add it to your virtual assistant, see the Prompts Studio before you go on to the next step.

3. Choose an option for the Enterprise Domain Pack (EDP) from the pull-down list.

Each of the choices in the Enterprise Domain Pack (EDP) pull-down corresponds to a set of default Conversation Phrases and Intents that are already in the Aisera platform. You can add your own phrases and intents as you build out your assistant.

Now that you've filled in the AppName, Type, and Enterprise Domain Pack (EDP) fields, you can switch to the Advanced tab.

Advanced Settings Tab

For this first bot, keep the default values in the Advanced Settings field.

Conversational AI 2.0

The Advanced settings window for your application/bot is set to Conversational AI 2.0 by default. This mean that your new bot can use the faster, intentless workflow and LLM capabilities.

Note: Domain allowlist values (set by your Aisera admin) should be derived from the customer’s known applications.

1. Click the OK button to create the bot. Skip the following section and proceed to the Summary/Details section.

Conversational AI 1.0

If you choose to turn off the Conversational AI 2.0 toggle in the Advanced tab, the bot you create will use the Conversational AI 1.0 features.

Note: Domain allowlist values (set by your Aisera admin) should be derived from the customer’s known applications.

1. Click the OK button to create the bot.

Summary/Details Window

You will now see a Details (summary) window with your new bot settings, as shown below.

Note that the channel is already included, because the AiseraGPT bot uses the Aisera Webchat as the default channel.

Markdown Enabled by Default

When you create a new Aisera application or bot, Webchat Markdown Support is enabled by default.

Note: Ensure the Webchat channel is not open when editing configuration.

To disable the Markdown Support:

1. Open the Channel Configuration.

2. Uncheck the Enable Markdown Syntax field (while the Webchat channel is not open).

   
3. Click OK to save the modified configuration.

4. Wait 1 minute.

5. Open and Test your application or bot. (Markdown syntax should now be disabled.)

Add a different channel if you want your bot content to show up within a different application, such as Slack or an enterprise application. Add the API channel if you want to create your own UI or add your bot to an existing UI using the Aisera APIs.

Each of the following sections will describe how to add more parameters for your application or bot.