View Conversational AI Policy

If your bot uses the Conversational AI 2.0 option, the View Policy button is now called the View Conversational AI Policy button. The parameter on a 1.0 bot that was called, Agent Persona Snippet has been renamed to Agent Response Format Instructions and allows you to specify instructions for the 2.0 bot response.

Conversational AI 2.0 View Policy

The Aisera Conversational AI 2.0 bots support an app policy variable where custom instructions can be entered to fine tune the generated LLM output.

These instructions can be appended to the standard generation prompt. This way, the change will not impact other bot behavior:

• It will not be lost if the app is switched to a different LLM

• It will not inadvertently impact other features or data

• Any product updates to the prompt will be applied correctly to the app (regardless of the customization)

Agent Response Format

This variable allows you to provide context and tone for the conversation. Example App Policy - Please keep the tone formal. Never use bold or italics formatting. If the context includes any instructions, provide your response in a step-by-step manner using bullet points.

Show Images in KB Output

If your Knowledge Base Articles have images embedded in the content, then those images may be used in generated RAG responses that are sent to users on Webchat, Teams, or Slack channels.

If you do not wish to use images in generated answers, you can turn OFF this feature by unchecking the option. You might choose not to use images in your fulfillment answers if you find that images are not relevant to your application/bot users or if the image size changes the formatting in unexpected ways.

In addition to the Agent Response Format and Show Images in KB Output, you can set your application/bot to work with ontologies, detect user countries, address users with profile information, use strict validation, and show images from KB Articles when relevant.