Major Incident Identification

A critical part of the AIOps platform is the Major Incident Detection capabilities. By utilizing IT Operations-specific Aisera Large Language Model, Aisera AIOps provides an innovative approach to identifying and managing major incidents. These LLMs analyze textual data within incident tickets, detecting patterns and anomalies that suggest emerging issues.

The system's ticket clustering further enhances incident detection by grouping related tickets based on content and temporal attributes, highlighting recurring issues that could escalate into major incidents. This proactive identification helps organizations mitigate potential problems before they affect business operations.