Impact and Root Cause Analysis

Aisera AIOps takes IT operations a step beyond simply identifying problems. Its key strength lies in its Automated Impact & Root-Cause Analysis. This feature goes beyond just notifying you of an issue; it actively works to pinpoint the exact reason behind the problem.

Aisera achieves this by leveraging data from a multitude of sources. It ingests information from ticketing systems, where IT staff log and track incidents. In addition to this, it collects data from your monitoring tools, providing a comprehensive picture of your entire IT infrastructure. By analyzing this combined data set, Aisera can identify patterns and correlations that isolate the specific configuration items causing malfunctions.

This automation delivers significant benefits. Firstly, it streamlines troubleshooting. By pinpointing the root cause, Aisera eliminates the need for IT staff to spend hours manually tracing the source of the issue. This translates into a faster resolution time, minimizing downtime and ensuring a smoother operation for your business. Secondly, Aisera helps to reduce the Mean Time To Repair (MTTR), a key metric for IT efficiency. By expediting the troubleshooting process, Aisera allows your IT team to resolve problems quicker and restore normal operations faster.