Aisera Product Overview

Aisera is a leading AI-driven platform created to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.

Key Features and Capabilities

1. Generative AI Models and Studios: Aisera's platform includes a suite of generative AI models and studios that facilitate the development of AI applications. This includes the LLM Studio for creating and refining prompts, the Event Studio for dynamic action flows, and the Workflow Studio for automating complex business processes with a low-code/no-code interface. These tools help in building customized AI solutions efficiently and cost-effectively​.

2. Conversational AI: The platform's Conversational AI capabilities are designed to provide human-like interactions across multiple domains and languages. This includes features like intent matching, context switching, and disambiguation to ensure accurate and relevant responses. It supports self-service resolutions and integrates seamlessly with communication platforms like Slack and Microsoft Teams​.

3. AI-Driven Service Management: Aisera offers a next-generation IT Service Management (ITSM) solution that automates service requests, incident management, and change management. Its AI-native ticketing system is built to enhance operational efficiency by predicting and resolving issues proactively. This integration extends to various enterprise systems, improving the overall employee and customer experience​.

4. Enhanced Customer and Employee Experiences: Aisera's platform includes AI Copilot and Agent Assist features that provide real-time recommendations and next-best actions, improving productivity and satisfaction. These tools use AI to analyze past interactions and provide insights, ensuring that agents and employees can resolve issues quickly and effectively​.

5. Advanced Analytics and Reporting: The platform offers interactive analytics and user profile-based recommendations, allowing organizations to personalize service resolutions and gain insights into user behavior. This helps in making data-driven decisions and improving service quality continuously​

Documentation

This documentation takes the form of a task-oriented tour of the Aisera platform, geared toward the jobs that you have to perform to build the functionality you need.

Select the topic name at the top of this window to see a drop-down list with all of the topics in this guide.