Overview of the Aisera Assistant/Copilot

Aisera Assistant is an advanced, enterprise-grade employee co pilot designed to enhance productivity and streamline workflows through proactive automation and intelligent task management. Leveraging the power of AiseraGPT and domain-specific large language models (LLMs), AI Copilot delivers personalized, context-aware support that caters to a wide range of business needs.

Aisera Assistant provides an end-user experience similar to ChatGPT. Customers will be able to take advantage of enhanced conversational capabilities with AI Copilot. Customer favorites include:

• Curated list of topics/commonly used queries as conversation starters

• A conversation library where earlier conversations can be recalled for further interaction.

• A Campaigns interface for managing proactive notifications and campaigns targeting end-users.

Key Features of Aisera Assistant

1. Proactive Automation: Aisera Assistant is equipped to provide proactive notifications and resolutions. It anticipates user needs and offers timely alerts and recommendations, ensuring that users are always informed and well-prepared. This proactive approach helps in minimizing downtime and improving operational efficiency by addressing issues before they escalate.

2. Customizable Skills and Workflows: You can build and refine prompts, create context-aware skill flows, and automate processes tailored to their specific needs. This flexibility allows organizations to orchestrate the Copilot to align perfectly with their operational requirements, thereby increasing user satisfaction.

3. Unified Interface: Aisera Assistant provides a single, unified interface for all user requests across multiple domains, channels, and languages. This eliminates the need for users to interact with different systems or departments separately, offering a seamless and integrated support experience. The Copilot also integrates with third-party applications like Microsoft Copilot and Salesforce Einstein, extending its capabilities and ensuring comprehensive support.

The interface also supports code formatting and highlighting, as well as text-to-speech translation.

4. Real-Time Assistance: The Aisera Assistant delivers real-time assistance, providing immediate, context-aware support. This feature enhances employee productivity by offering quick resolutions and reducing the time spent on repetitive tasks. Users can access relevant information and execute tasks efficiently, improving overall workflow management.

5. Continuous Learning: Aisera Assistant continuously learns and adapts to the changing needs of the enterprise. This continuous learning capability ensures that the AI evolves with new data, maintaining its effectiveness and relevance over time. It mimics human learning, allowing it to become more proficient and accurate in its responses and actions.

6. Multilingual and Omnichannel Support: The Copilot supports multiple languages and can operate across various communication channels, including email, chat, mobile applications, and web portals. This ensures that users can access support through their preferred medium, enhancing the user experience and ensuring consistent support regardless of location or language.

7. Security and Compliance: Built on Aisera’s TRAPS framework (Trusted, Responsible, Auditable, Privacy, and Secure), Aisera Assistant meets stringent data governance and security requirements. This framework ensures that all interactions and data handling processes are secure, maintaining user trust and compliance with industry standards.

Impact on Business Operations

Aisera Assistant significantly improves business operations by automating routine tasks, reducing operational costs, and boosting employee productivity. Its ability to handle complex queries, provide real-time resolutions, and offer proactive support makes it an invaluable tool for enterprises looking to enhance their IT service management and customer support functions.

By integrating seamlessly with existing IT infrastructure and third-party applications, Aisera Assistant helps organizations maintain a competitive edge through efficient and intelligent service delivery. It provides 24/7 conversational self-service to employees via chat, reducing manual effort and improving satisfaction.

Core Capabilities

• Conversational AI with multi-turn, context-aware interaction

• Domain skills: IT, HR, Finance, and Facilities support

• Tool integration with ServiceNow, Jira, Workday, Azure AD, Okta, etc.

• Action-oriented: Not just answering questions—performing tasks

• Personalization: Greets by name, tracks tickets, recalls past issues

Example Queries & Actions

User Says	AVSA Responds
I can’t access VPN.	Let’s run diagnostics and check your network settings.
I forgot my password.	I’ve sent you a secure link to reset it.
What’s the PTO policy?	Here’s the updated PTO policy. Would you like to request time off?

Security & Intelligence

• AAD/SSO authenticated access

• RBAC ensures department-specific access

• AI models powered by GPT, NLU, and semantic search

• Learns from feedback and historical queries to optimize outcomes

Use Cases Supported

• IT: VPN issues, password resets, software access

• HR: Onboarding, benefits, PTO balance

• Facilities: Room booking, maintenance

• Finance: Expense policies, invoice tracking