Using Aisera Assistant/Copilot

The Aisera Assistant/Copilot gives you an end-user experience similar to ChatGPT.

You can take advantage of enhanced conversational capabilities with Agent Assist/Copilot.

Customer favorites include:

• Curated list of topics/commonly used queries as conversation starters

• A conversation library where earlier conversations can be recalled for further interaction.

• A Campaigns interface for managing proactive notifications and campaigns targeting end-users.

Assistant/Copilot Actions

With the Aisera AI Assistant/Copilot, you can type questions into the interface, similar to ChatGPT or other conversational bots.

After you type in a Request, the send icon is activated.

After you type in a request, the send icon is activated.

As you do your work, you can see the list of your questions and answers in the Conversation Library.

Choose the + icon within the Request field to upload Documents that you can refer to while you're performing your work tasks.

After you click the + icon, you can browse for a file that you want to upload.

After you have uploaded documents, you can search for them by Title within your Document Library.

Use the following link to set your Notification Preferences.