# Aisera Product Documentation ## Home - [Aisera Product Documentation](https://docs.aisera.com/product-documentation/readme.md) ## Aisera Gen AI Platform Overview - [Aisera Gen AI Platform Overview](https://docs.aisera.com/overview-of-aisera/aisera-gen-ai-platform-overview.md) - [Getting Started Guide](https://docs.aisera.com/overview-of-aisera/getting-started-guide.md) - [Aisera Play in Action](https://docs.aisera.com/overview-of-aisera/getting-started-guide/aisera-play-in-action.md) - [Glossary of Aisera Terms](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms.md) - [Tenant Configuration](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/tenant-configuration.md) - [Add Integration (login credentials) to Tenant](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/add-integration-login-credentials-to-tenant.md) - [Add Channel to Tenant](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/add-channel-to-tenant.md) - [Add Data Source to Tenant](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/add-data-source-to-tenant.md) - [Agent Assist Window](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/agent-assist-window.md) - [Analytics](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/analytics.md) - [Application/Bot](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot.md) - [Agent](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/agent.md) - [Data Source](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/data-source.md) - [Add/Register Workflow](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/add-register-workflow.md) - [AiseraGPT Policy](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/aiseragpt-policy.md) - [Knowledge Generation Policy](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/knowledge-generation-policy.md) - [Bot Channel](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/bot-channel.md) - [Add Live Agent](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/add-live-agent.md) - [Error Handling Flow](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/error-handling-flow.md) - [View Conversation Messages](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/view-conversation-messages.md) - [View Intents](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/view-intents.md) - [Access Attributes](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/access-attributes.md) - [Audit Trail Logs](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/audit-trail-logs.md) - [AI Automation](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/ai-automation.md) - [AI Workbench](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/ai-workbench.md) - [AI Discovery - CMDB](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/ai-discovery-cmdb.md) - [AI Lens](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/ai-lens.md) - [AI Observability](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/ai-observability.md) - [AI Generated Documents](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/ai-generated-documents.md) - [Campaigns](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/campaigns.md) - [Content Generation](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/content-generation.md) - [Event Studio](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/event-studio.md) - [Hyperflows](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/hyperflows.md) - [Knowledge Base Articles](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/knowledge-base-articles.md) - [Ontology](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/ontology.md) - [Prompts Studio](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/prompts-studio.md) - [Requests Window](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/requests-window.md) - [Similar Documents](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/similar-documents.md) - [Tickets](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/tickets.md) - [Workflows - Tenant](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/workflows-tenant.md) - [Prerequisites](https://docs.aisera.com/overview-of-aisera/getting-started-guide/prerequisites.md) - [Setup Your Aisera Tenant](https://docs.aisera.com/overview-of-aisera/getting-started-guide/setup-your-aisera-tenant.md) - [Bot Essentials](https://docs.aisera.com/overview-of-aisera/getting-started-guide/bot-essentials.md) - [Who Does What?](https://docs.aisera.com/overview-of-aisera/getting-started-guide/who-does-what.md) - [Using the Aisera Admin UI](https://docs.aisera.com/overview-of-aisera/getting-started-guide/using-the-aisera-admin-ui.md) - [Styling the Aisera Webchat](https://docs.aisera.com/overview-of-aisera/getting-started-guide/styling-the-aisera-webchat.md): Customizing the Webchat Channel to fit your Brand - [Tour of the Documentation](https://docs.aisera.com/overview-of-aisera/tour-of-the-documentation.md) ## Application/Bot Creation - [Overview of the AiseraGPT App (Bot)](https://docs.aisera.com/aiseragpt/overview-of-the-aiseragpt-app-bot.md) - [How to set up an AiseraGPT Bot](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot.md) - [Configure an AiseraGPT Bot](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/configure-an-aiseragpt-bot.md) - [Create a Universal Bot](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/configure-an-aiseragpt-bot/create-a-universal-bot.md) - [Universal Bot Analytics](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/configure-an-aiseragpt-bot/create-a-universal-bot/universal-bot-analytics.md) - [Add a Data Source](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/add-a-data-source.md) - [View Conversational AI Policy](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/view-conversational-ai-policy.md) - [View Conversation Messages](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/view-conversation-messages.md) - [Customize SSO Failure Message](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/view-conversation-messages/customize-sso-failure-message.md) - [Unified Language Support](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/unified-language-support.md) - [Add Feedback Ability](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/add-feedback-ability.md) - [Turn On Sound](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/turn-on-sound.md) - [Connection Status](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/connection-status.md) - [Customize the look and feel of your AiseraGPT](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/customize-the-look-and-feel-of-your-aiseragpt.md) - [How to Create a Conversational AI 2.0 Bot](https://docs.aisera.com/aiseragpt/how-to-create-a-conversational-ai-2.0-bot.md) - [Embed Your Webchat Channel](https://docs.aisera.com/aiseragpt/embed-your-webchat-channel.md) ## Aisera Platform - [Overview of Aisera Platform Administration](https://docs.aisera.com/aisera-platform/overview-of-aisera-platform-administration.md) - [Security and Privacy (TRAPS)](https://docs.aisera.com/aisera-platform/tenant-setup/security-and-privacy-traps.md): Aisera's proprietary security system protects your applications and data against attacks - [Masking PII](https://docs.aisera.com/aisera-platform/tenant-setup/security-and-privacy-traps/masking-pii.md) - [Managing Data Risks](https://docs.aisera.com/aisera-platform/tenant-setup/security-and-privacy-traps/managing-data-risks.md) - [Aisera Platform Configuration](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration.md): Configure the Aisera Platform to suite your needs - [Setting Up SSO Authentication](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/setting-up-sso-authentication.md): Configure the Aisera Admin UI to use SSO for Authentication - [Setting up Entra ID for SSO with the Aisera Platform](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/setting-up-sso-authentication/setting-up-entra-id-for-sso-with-the-aisera-platform.md): Set Up Entra ID for authentication with the Aisera Platform - [Setting up Okta for SSO with the Aisera Platform](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/setting-up-sso-authentication/setting-up-okta-for-sso-with-the-aisera-platform.md): Set Up Okta for authentication with the Aisera Platform - [Tenant Configuration Settings](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings.md): Configure your tenant to suite your needs - [Access Management](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/access-management.md): Configure attribute-based access control for knowledge articles served by your Aisera bots. - [Aisera Alert](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/aisera-alert.md): Tenant-level settings that control how the Aisera platform creates and tracks incidents in your external ticketing system when Aisera Alerts are detected. - [Authentication](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/authentication.md) - [Authentication for Private Document](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/authentication-for-private-document.md) - [AutoBOL](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/autobol.md) - [Channels](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/channels.md): Configure how tickets display in Aisera channels and manage session variables for your tenant. - [Collaboration](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/collaboration.md): Configure a dedicated Slack workspace for incident response so your team can collaborate directly from Aisera. - [Context Management](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/context-management.md): Tenant-level settings that control how your bots handle interrupted flows, context switches, and input validation. - [Conversation](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation.md): Tenant-level settings that control how Aisera manages conversations, sessions, auditing, and system of record integrations across all bots. - [Intent And Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/intent-and-search.md): Tenant-level settings that control how Aisera classifies user intent, serves knowledge base content, and handles requests it cannot match. - [NLP Models](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/nlp-models.md): Tenant-level settings that control which language analysis models Aisera runs against user messages during a conversation. - [Flows](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/flows.md): Tenant-level settings that control how Aisera executes flows, how users can exit or escalate out of a flow, and what happens when a suggested action is rejected. - [Cache](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/conversation/cache.md): Tenant-level settings that control how long Aisera retains context for interactive conversation elements after they are presented to the user. - [Deflect Escalation Intents](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/deflect-escalation-intents.md): Tenant configuration settings that control how the Aisera Platform intercepts and handles escalation requests before routing them to ticket creation or a live agent. - [Display](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/display.md): Configure the visual appearance of the Aisera Admin UI for your tenant. - [Enterprise Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/enterprise-search.md): Tenant-level settings that control how Aisera retrieves and scores search results across all bots. - [Feature Flags](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/feature-flags.md): Tenant-level flags that enable optional and experimental platform capabilities across channels, workflows, AI features, analytics, and integrations. - [Federation Service](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/federation-service.md): Controls how the Federation Service filters and ranks results across connected bots in a Universal bot deployment. - [Hyperflows](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/hyperflows.md): Configure execution behavior, prompt handling, and response delivery for Hyperflows across your Aisera tenant. - [ICM](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/icm.md): Controls how the Intent Classification Model scores, preprocesses, and classifies user intents across your Aisera tenant - [Incidents](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/incidents.md): Controls which machine learning models Aisera applies to incoming incident tickets and alerts for analysis, enrichment, and clustering. - [Knowledge Generation](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/knowledge-generation.md): Define the field schemas Aisera uses when generating knowledge base articles from connected knowledge platforms. - [Knowledge Learning](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/knowledge-learning.md): Tenant-level settings that control how the Knowledge Learning service scores and matches Knowledge Base articles during training. - [Knowledge Serving](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/knowledge-serving.md): Settings for how KB article links are rewritten and tracked before they reach users. - [LLM Cache](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/llm-cache.md): Controls how the large language model (LLM) semantic cache stores and matches responses across your tenant. - [Language Services](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/language-services.md): Selects the translation and language detection provider Aisera uses across the tenant and stores credentials for each supported service. - [Major Incident/Possible Issue](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/major-incident-possible-issue.md): Controls alerting, incident creation, and cluster classification behavior for Aisera's major incident detection. - [Neural Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/neural-search.md): Configure how neural search retrieves, ranks, and filters knowledge base content across all bots in your tenant. - [Parser](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser.md): Controls how the Aisera platform ingests, parses, and processes documents from connected data sources. - [Document Converter](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser/document-converter.md): Tenant-level settings for advanced PDF conversion, including large document splitting, complex layouts, and high-accuracy table extraction. - [Microsoft Form Recognizer](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser/microsoft-form-recognizer.md): Tenant-level settings for Azure Form Recognizer, enabling OCR, table extraction, and layout analysis on complex or scanned PDFs. - [Format-specific parameters](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/parser/format-specific-parameters.md): Tenant-level settings for fine-tuning how the parser handles HTML, PDF, and Word documents at the format level. - [Predictions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/predictions.md) - [Public Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/public-search.md) - [Requests Transcript Export](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/requests-transcript-export.md) - [Resolution Rate](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/resolution-rate.md) - [SMTP](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/smtp.md) - [Search](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/search.md) - [Test Suite](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/test-suite.md) - [Ticket](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/ticket.md) - [Ticket IQ](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/ticket-iq.md) - [Tools](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/tools.md) - [Universal Operation Mode](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/universal-operation-mode.md) - [User Engagement](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/user-engagement.md) - [Voice](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/voice.md) - [Workflows](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/tenant-configuration-settings/workflows.md) - [Aisera Platform Roles and Permissions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions.md): Learn about roles and permissions within the Aisera Admin UI - [Managing User Accounts](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/managing-user-accounts.md): Learn how to create, edit, and manage User Accounts on the Aisera platform - [Managing User Roles](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/managing-user-roles.md): Learn how to create, edit, and manage User Roles on the Aisera platform - [Built in User Roles and Permissions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/built-in-user-roles-and-permissions.md): Learn about entities and built in roles within the Aisera Admin UI - [Aisera Platform Permissions](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/aisera-platform-permissions.md): Permissions and their related features on the Aisera Platform - [Restrict Editing to a Single Bot](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/restrict-editing-to-a-single-bot.md) - [Audit Trail](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/audit-trail.md): Track user and systems actions in your tenant - [Exporting Logs to External Systems](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/audit-trail/exporting-logs-to-external-systems.md): Export Aisera platform logs for use in third party applications - [Inventory Transparency](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/inventory-transparency.md) - [Integrations and Data Sources](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources.md): Aisera's integration approach is an important part of the platform's extensibility. The Aisera platform supports many integrations and data source connections. - [Creating a Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/creating-a-connector.md): Learn the flow of connecting applications to the Aisera Platform - [Adding and Managing Integrations in Your Tenant](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/creating-a-connector/adding-and-managing-integrations-in-your-tenant.md): Create an Integration to authenticate with your third-party applications - [Adding and Managing Data Sources in Your Tenant](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/creating-a-connector/adding-and-managing-data-sources-in-your-tenant.md): Create and configure Data Sources to allow the Aisera Platform to interact with your third-party applications - [Data Source Configurations](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/creating-a-connector/adding-and-managing-data-sources-in-your-tenant/data-source-configurations.md): Configure your Data Source to ingest data on your terms - [Using the Generic Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/using-the-generic-connector.md): Connect any third-party application to the Aisera platform by creating a Generic Connector - [Supported Auth Types for Custom Integrations](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations.md): Manage and configure the authentication types required for your custom integrations - [Basic Authentication](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/basic-authentication.md): Set up Basic authentication for your integration - [OAuth 2.0 Authorization Code Grant](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/oauth-2.0-authorization-code-grant.md): Authenticate using the OAuth 2.0 Authorization Code Grant - [OAuth 2.0 Password Grant](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/oauth-2.0-password-grant.md): Authenticate using the OAuth 2.0 Password Grant - [OAuth 2.0 Client Credentials Grant](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/oauth-2.0-client-credentials-grant.md): Authenticate using the OAuth 2.0 Client Credentials Grant - [Basic To Bearer](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/basic-to-bearer.md): Authenticate by using Basic Credentials to retrieve an Access Token - [No Auth](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/no-auth.md): Integrate with applications requiring no authenticaiton - [Token](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/token.md): Set up authentication with an Access Token for your integration - [JSON Web Token](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/json-web-token.md): Authenticate with a third-party application using JSON Web Tokens - [Pluggable Authentication Mode (PAM)](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/pluggable-authentication-mode-pam.md): Authenticate with your external systems using Pluggable Authentication Mode - [OIDC](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/oidc.md) - [OAuth Custom](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/supported-auth-types-for-custom-integrations/oauth-custom.md) - [Integration Reauthorization](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/integration-reauthorization.md): Reauthorize your existing data source integrations when permissions expire - [Remote Executor](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/remote-executor.md): Connect your on-premises software installations to the Aisera platform with the Remote Executor - [Connectors](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors.md): Instructions for using out of the box connectors - [8x8 Live Agent](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/8x8-live-agent.md) - [Setting Up AWS Connect with Aisera](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/setting-up-aws-connect-with-aisera.md) - [Azure AD](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/azure-ad.md) - [Active Directory Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/active-directory-connector.md): Learn about the functionality and requirements of the Active Directory connector for the Aisera platform - [Box Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/box-connector.md): Learn about the functionality and requirements of the Box connector for the Aisera platform - [Confluence Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/confluence-connector.md): Learn about the functionality and requirements of the Confluence connector for the Aisera platform - [Ingesting Dynamically Generated Content from Confluence](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/confluence-connector/ingesting-dynamically-generated-content-from-confluence.md): Scrape content dynamically generated by Confluence Macros - [Setting Up Cribl with Aisera](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/setting-up-cribl-with-aisera.md) - [Duo Security](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/duo-security.md) - [Dynatrace](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/dynatrace.md): Learn about the functionality and requirements of the Dynatrace connector for the Aisera platform - [Freshworks Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/freshworks-connector.md): Learn about the functionality and requirements of the Freshworks connector for the Aisera platform - [FreshDesk Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/freshdesk-connector.md) - [Freshworks Knowledge Ingestion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/freshworks-knowledge-ingestion.md) - [File Data Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/file-data-connector.md): Manually Upload files or ingest data from Cloud Storage Solutions - [Google Cloud Storage](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/google-cloud-storage.md) - [Google Drive Knowledge Ingestion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/google-drive-knowledge-ingestion.md) - [Happy Fox](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/happy-fox.md) - [Intune](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/intune.md) - [Ivanti](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/ivanti.md) - [JDBC Connectors](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/jdbc-connectors.md) - [Jira Service Desk Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/jira-service-desk-connector.md): Learn about the functionality and requirements of the Jira Service Desk connector for the Aisera platform - [SharePoint Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/sharepoint-connector.md): Connect SharePoint Online and on-premises installations to Aisera to ingest pages and files as Knowledge Base Articles. - [Access Controls with the SharePoint Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/sharepoint-connector/access-controls-with-the-sharepoint-connector.md): Enable access controls for SharePoint articles - [NexThink](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/nexthink.md) - [Notion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/notion.md) - [Okta Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/okta-connector.md) - [SailPoint](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/sailpoint.md) - [SAP Cloud for Customer (C4C)](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/sap-cloud-for-customer-c4c.md) - [SAP SuccessFactors](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/sap-successfactors.md) - [SAP SuccessFactors](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/sap-successfactors-1.md) - [Salesforce](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/salesforce.md) - [SAP Cloud for Customer (C4C)](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/sap-cloud-for-customer-c4c-1.md) - [ServiceNow Connector](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/servicenow-connector.md): Learn about the functionality and requirements of the ServiceNow connector for the Aisera Platform - [Simpplr](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/simpplr.md) - [Slack as a Data Source for Conversational and User Learning](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/slack-as-a-data-source-for-conversational-and-user-learning.md): Connect Slack to Aisera to ingest channel messages and user data for Knowledge Base, Conversations, and User Learning. - [Splunk](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/splunk.md) - [Export Audit Logs to Splunk](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/splunk/export-audit-logs-to-splunk.md) - [Veeva Vault](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/veeva-vault.md) - [Workday](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/workday.md) - [Zendesk Knowledge Ingestion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/zendesk-knowledge-ingestion.md) - [Zendesk system integration](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/zendesk-system-integration.md) - [Zendesk Community Posts](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/zendesk-community-posts.md) - [Best Practices for Connectors](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/best-practices-for-connectors.md): Learn the best practices for configuring your connectors - [Data Ingestion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion.md) - [Field Maps](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/field-maps.md): Map data from Data Sources to the Aisera Platform - [Creating New Field Maps](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/field-maps/creating-new-field-maps.md): Map Data from your Data Sources to existing Aisera fields - [Creating a Custom Field](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/field-maps/creating-a-custom-field.md): Map custom data from your Data Sources to the Aisera Platform - [Exporting Field Mappings](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/field-maps/exporting-field-mappings.md) - [Importing Field Maps](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/field-maps/importing-field-maps.md) - [Derivation Rules](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/field-maps/derivation-rules.md) - [Knowledge Base Content Best Practices](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/knowledge-base-content-best-practices.md) - [Optimizing Documents for RAG Indexing](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/optimizing-documents-for-rag-indexing.md): Improve RAG answer quality by preparing your documents before ingestion. - [When to Optimize Documents](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/optimizing-documents-for-rag-indexing/when-to-optimize-documents.md): Identify when poor RAG results point to a content problem, and when to act on it. - [How to Optimize Documents](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/optimizing-documents-for-rag-indexing/how-to-optimize-documents.md): Prepare your documents for accurate, reliable RAG indexing and retrieval - [Re-indexing and Testing After Optimization](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/optimizing-documents-for-rag-indexing/re-indexing-and-testing-after-optimization.md): Re-ingest your optimized documents and validate the results in your application or bot - [Examples of Document Optimization](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/optimizing-documents-for-rag-indexing/examples-of-document-optimization.md): See how document optimization strategies apply across different content types. - [How to Set Up Knowledge Base Crawls](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/how-to-set-up-knowledge-base-crawls.md): Crawl your Data Sources and gather documents to fulfill user requests. - [How to Review Crawled Knowledge Documents](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/how-to-review-crawled-knowledge-documents.md): Review and train your bots to fulfill user requests. - [Masking and Anonymizing PII](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/masking-and-anonymizing-pii.md) - [Accurately Ingesting PDFs into the Aisera Platform](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/accurately-ingesting-pdfs-into-the-aisera-platform.md) - [Manually Ingesting Files](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/manually-ingesting-files.md) - [Retiring an Ingested Document](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/retiring-an-ingested-document.md) - [Best Practices for Ticket Ingestion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/best-practices-for-ticket-ingestion.md) - [Data Re-Ingestion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/data-re-ingestion.md) - [Troubleshooting Data Ingestion](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/troubleshooting-data-ingestion.md) - [Deduplication for Ticket Alerts](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/data-ingestion/deduplication-for-ticket-alerts.md) - [Content Access Control](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/content-access-control.md) - [Access Information for SharePoint KBAs](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/content-access-control/access-information-for-sharepoint-kbas.md) - [Content Access Control via APIs](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/content-access-control/content-access-control-via-apis.md): Implement access control to your content using APIs - [Post-Ingestion Tasks - System Jobs](https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/post-ingestion-tasks-system-jobs.md) - [Channels](https://docs.aisera.com/aisera-platform/channels.md) - [Aisera Webchat](https://docs.aisera.com/aisera-platform/channels/aisera-webchat.md) - [Webchat SSO-SAML with Azure/Entra](https://docs.aisera.com/aisera-platform/channels/aisera-webchat/webchat-sso-saml-with-azure-entra.md) - [Webchat SSO-SAML and OAuth2-SSO Integration with Auth0](https://docs.aisera.com/aisera-platform/channels/aisera-webchat/webchat-sso-saml-and-oauth2-sso-integration-with-auth0.md) - [Customize your Webchat Menu (Policy)](https://docs.aisera.com/aisera-platform/channels/aisera-webchat/customize-your-webchat-menu-policy.md) - [Customize Bot Menu (Policy)](https://docs.aisera.com/aisera-platform/channels/aisera-webchat/customize-bot-menu-policy.md) - [Ticket AI Agent Assist](https://docs.aisera.com/aisera-platform/channels/ticket-ai-agent-assist.md) - [Aisera Copilot](https://docs.aisera.com/aisera-platform/channels/aisera-copilot.md) - [Aisera API Channel](https://docs.aisera.com/aisera-platform/channels/aisera-api-channel.md) - [Interactive Voice Response (IVR)](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr.md) - [Channel Settings for IVR](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr/channel-settings-for-ivr.md) - [Voice Request Playback](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr/voice-request-playback.md) - [Genesys Integration](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr/genesys-integration.md) - [Live Agent Setup](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr/genesys-integration/live-agent-setup.md) - [Voice Bot Setup](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr/genesys-integration/voice-bot-setup.md) - [ServiceNow Live Agent Setup](https://docs.aisera.com/aisera-platform/channels/interactive-voice-response-ivr/servicenow-live-agent-setup.md) - [Microsoft (MS) Teams (Azure Bot)](https://docs.aisera.com/aisera-platform/channels/microsoft-ms-teams-azure-bot.md) - [Setting Up a Slack Channel](https://docs.aisera.com/aisera-platform/channels/setting-up-a-slack-channel.md): Integrate Slack with your Aisera Applications - [Email Channel](https://docs.aisera.com/aisera-platform/channels/email-channel.md) - [Google Chat](https://docs.aisera.com/aisera-platform/channels/google-chat.md) - [Ring Central Glip](https://docs.aisera.com/aisera-platform/channels/ring-central-glip.md) - [Webex (Cisco)](https://docs.aisera.com/aisera-platform/channels/webex-cisco.md) - [WhatsApp](https://docs.aisera.com/aisera-platform/channels/whatsapp.md) - [Zoom](https://docs.aisera.com/aisera-platform/channels/zoom.md) - [Form Intercept](https://docs.aisera.com/aisera-platform/channels/form-intercept.md) - [Zendesk (Ticket Concierge)](https://docs.aisera.com/aisera-platform/channels/zendesk-ticket-concierge.md) - [Ticket Operations](https://docs.aisera.com/aisera-platform/ticket-operations.md) - [Ticket Auto Resolution](https://docs.aisera.com/aisera-platform/ticket-operations/ticket-auto-resolution.md) - [Ticket Concierge (TC) with Event Studio](https://docs.aisera.com/aisera-platform/ticket-operations/ticket-concierge-tc-with-event-studio.md) - [Setting up ServiceNow to Work with Ticket Concierge](https://docs.aisera.com/aisera-platform/ticket-operations/ticket-concierge-tc-with-event-studio/setting-up-servicenow-to-work-with-ticket-concierge.md) - [Setting up a ServiceNow Data Source for Ticket Concierge](https://docs.aisera.com/aisera-platform/ticket-operations/ticket-concierge-tc-with-event-studio/setting-up-a-servicenow-data-source-for-ticket-concierge.md) - [Ticket Notification](https://docs.aisera.com/aisera-platform/ticket-operations/ticket-notification.md) - [Knowledge Article Operations](https://docs.aisera.com/aisera-platform/knowledge-article-operations.md) - [Crafting the Conversation](https://docs.aisera.com/aisera-platform/crafting-the-conversation.md) - [Conversation Design (ICM, LLM, and Hybrid)](https://docs.aisera.com/aisera-platform/crafting-the-conversation/conversation-design-icm-llm-and-hybrid.md) - [Starting Your Conversation Design](https://docs.aisera.com/aisera-platform/crafting-the-conversation/starting-your-conversation-design.md) - [How to Edit Conversation Key Messages](https://docs.aisera.com/aisera-platform/crafting-the-conversation/how-to-edit-conversation-key-messages.md) - [Bot Conversation Variables](https://docs.aisera.com/aisera-platform/crafting-the-conversation/how-to-edit-conversation-key-messages/bot-conversation-variables.md) - [Configuring ICM Intents and Fulfillment](https://docs.aisera.com/aisera-platform/crafting-the-conversation/configuring-icm-intents-and-fulfillment.md) - [AI Workbench - Optimize Conversations](https://docs.aisera.com/aisera-platform/ai-workbench-optimize-conversations.md) - [What is Conversational AI 2.0?](https://docs.aisera.com/aisera-platform/ai-workbench-optimize-conversations/what-is-conversational-ai-2.0.md) - [Requests Window](https://docs.aisera.com/aisera-platform/ai-workbench-optimize-conversations/requests-window.md) - [Request Analyzer - Conversation Status](https://docs.aisera.com/aisera-platform/ai-workbench-optimize-conversations/request-analyzer-conversation-status.md) - [Analysis of Unresolved Conversations](https://docs.aisera.com/aisera-platform/ai-workbench-optimize-conversations/analysis-of-unresolved-conversations.md) - [AI Lens](https://docs.aisera.com/aisera-platform/ai-workbench-optimize-conversations/ai-lens.md) - [Test Suite](https://docs.aisera.com/aisera-platform/ai-workbench-optimize-conversations/test-suite.md) - [LLM Operations](https://docs.aisera.com/aisera-platform/llm-operations.md) - [Aisera LLM Benchmarking](https://docs.aisera.com/aisera-platform/llm-operations/aisera-llm-benchmarking.md) - [Aisera's Domain Specific LLMs](https://docs.aisera.com/aisera-platform/llm-operations/aiseras-domain-specific-llms.md) - [Understanding LLM Capabilities](https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities.md) - [LLM Lifecycle](https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/llm-lifecycle.md) - [Bot Deprecation](https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/llm-lifecycle/bot-deprecation.md) - [Bot Deprecation Guidelines](https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/llm-lifecycle/bot-deprecation/bot-deprecation-guidelines.md) - [LLM Reasoning and Planning](https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/llm-reasoning-and-planning.md) - [Aisera's Agentic AI for ITSM](https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/aiseras-agentic-ai-for-itsm.md) - [Change Optimization with Cluster Analysis](https://docs.aisera.com/aisera-platform/llm-operations/understanding-llm-capabilities/change-optimization-with-cluster-analysis.md) - [Prompts Studio](https://docs.aisera.com/aisera-platform/llm-operations/prompts-studio.md) - [LLM Gateway](https://docs.aisera.com/aisera-platform/llm-operations/llm-gateway.md) - [Ontology](https://docs.aisera.com/aisera-platform/llm-operations/ontology.md) - [AI Automation - Optimize Flow](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow.md) - [AI Workflow Studio](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio.md) - [Workflow Best Practices](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-best-practices.md) - [Building Workflows](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows.md) - [Using Workflow Actions](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/using-workflow-actions.md) - [Frequently Used Actions](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/using-workflow-actions/frequently-used-actions.md) - [Ticket Management Actions](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/using-workflow-actions/ticket-management-actions.md) - [Entity Summarization Actions](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/using-workflow-actions/entity-summarization-actions.md) - [Custom Table Actions](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/using-workflow-actions/custom-table-actions.md): The Aisera AI Workflow Studio provides Custom Table Actions that you can choose when creating Workflow Action Nodes. - [Workflow Descriptions for 2.0](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/workflow-descriptions-for-2.0.md) - [Creating Intentless Workflows](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/creating-intentless-workflows.md) - [How to Create a Knowledge Graph](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/how-to-create-a-knowledge-graph.md) - [LLM Image Actions](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/llm-image-actions.md) - [Use a Workflow as an NLU Pipeline](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/use-a-workflow-as-an-nlu-pipeline.md) - [Use Message Node for Markdown Variables with Copilot](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/building-workflows/use-message-node-for-markdown-variables-with-copilot.md) - [Register a Workflow for Bot Conversational Triggers](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/register-a-workflow-for-bot-conversational-triggers.md) - [Testing Workflows](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/testing-workflows.md) - [Publishing Workflows](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/publishing-workflows.md) - [Export and Import Workflows](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/export-and-import-workflows.md) - [Workflow Reference Guides](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides.md) - [Workflow Nodes](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes.md) - [Action Nodes](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/action-nodes.md) - [Action](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/action-nodes/action.md) - [Create Ticket](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/action-nodes/create-ticket.md) - [Ask Approval](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/action-nodes/ask-approval.md) - [Table Query](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/action-nodes/table-query.md) - [Notification](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/action-nodes/notification.md) - [User Interaction (Conversational)](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/user-interaction-conversational.md) - [User Input](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/user-interaction-conversational/user-input.md) - [Input Form](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/user-interaction-conversational/input-form.md) - [Message](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/user-interaction-conversational/message.md) - [Operations Nodes](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes.md) - [Decision](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes/decision.md) - [Goto](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes/goto.md) - [Subflow](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes/subflow.md) - [Parallel](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes/parallel.md) - [Prompt](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes/prompt.md) - [Callback](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes/callback.md) - [Set Variable](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/operations-nodes/set-variable.md) - [Advanced Nodes](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/advanced-nodes.md) - [HTTP Request](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/advanced-nodes/http-request.md) - [JavaScript Node](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-nodes/advanced-nodes/javascript-node.md) - [Workflow Management](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-reference-guides/workflow-management.md) - [Workflow Analytics](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-analytics.md) - [Workflow to Enable a Live Agent](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/ai-workflow-studio/workflow-to-enable-a-live-agent.md) - [Hyperflow Studio](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio.md) - [Anatomy of a Hyperflow](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/anatomy-of-a-hyperflow.md) - [Hyperflows or Workflows?](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/hyperflows-or-workflows.md) - [Creating a Hyperflow](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/creating-a-hyperflow.md) - [Hyperflow Prompt Optimization](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/hyperflow-prompt-optimization.md) - [Hyperflow Prompt Template Integration](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/hyperflow-prompt-optimization/hyperflow-prompt-template-integration.md) - [Hyperflow Implementation Example](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/hyperflow-implementation-example.md) - [Test and Debug a Hyperflow](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/test-and-debug-a-hyperflow.md): Before publishing, test your Hyperflow to ensure it behaves as expected. - [Hyperflow FAQs & Best Practices](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/hyperflow-studio/hyperflow-faqs-and-best-practices.md) - [Event Studio](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/event-studio.md) - [Notification Channels for Triggers](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/event-studio/notification-channels-for-triggers.md) - [System Triggers](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/event-studio/system-triggers.md) - [Campaigns](https://docs.aisera.com/aisera-platform/ai-automation-optimize-flow/campaigns.md) - [Content Generation from Tickets](https://docs.aisera.com/aisera-platform/content-generation-from-tickets.md) - [Why extract solutions from the Ticket Comments?](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/why-extract-solutions-from-the-ticket-comments.md) - [Set Up Guide for Knowledge Generation](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/set-up-guide-for-knowledge-generation.md) - [Step-by-step Setup for Knowledge Generation](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/set-up-guide-for-knowledge-generation/step-by-step-setup-for-knowledge-generation.md) - [Loading the JSON File](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/set-up-guide-for-knowledge-generation/loading-the-json-file.md) - [Knowledge Generation Configuration](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/set-up-guide-for-knowledge-generation/knowledge-generation-configuration.md) - [Start the Knowledge Generation](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/set-up-guide-for-knowledge-generation/start-the-knowledge-generation.md) - [Generated Knowledge Data Source](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/set-up-guide-for-knowledge-generation/generated-knowledge-data-source.md) - [Knowledge Generation and Similarity Check Logic](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/set-up-guide-for-knowledge-generation/knowledge-generation-and-similarity-check-logic.md) - [Analyze KB Article Generation Results](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results.md) - [AI Generated Documents from Bulk Tickets](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/ai-generated-documents-from-bulk-tickets.md) - [AI Generated Documents from Single Tickets](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/ai-generated-documents-from-single-tickets.md) - [Single Tab Window](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/ai-generated-documents-from-single-tickets/single-tab-window.md) - [Knowledge Generation Error Messages](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/knowledge-generation-error-messages.md) - [AI Generated Document Details Side Panel](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/ai-generated-document-details-side-panel.md) - [Available Actions for Generated Knowledge Articles](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/available-actions-for-generated-knowledge-articles.md) - [Generating Documents from the Aisera Admin UI](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/generating-documents-from-the-aisera-admin-ui.md) - [Functionality of Generated Documents that are Recrawled](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/functionality-of-generated-documents-that-are-recrawled.md) - [Similar Documents Page](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/similar-documents-page.md) - [Map Knowledge Article Fields to Generated Documents](https://docs.aisera.com/aisera-platform/map-knowledge-article-fields-to-generated-documents.md) - [Adding Metadata to Knowledge Articles](https://docs.aisera.com/aisera-platform/adding-metadata-to-knowledge-articles.md) - [Use Cases for Knowledge Article Generation](https://docs.aisera.com/aisera-platform/use-cases-for-knowledge-article-generation.md) - [Generative AI Learning](https://docs.aisera.com/aisera-platform/generative-ai-learning.md) - [Ticket Learning](https://docs.aisera.com/aisera-platform/generative-ai-learning/ticket-learning.md) - [Set Up Ticket Learning](https://docs.aisera.com/aisera-platform/generative-ai-learning/ticket-learning/set-up-ticket-learning.md) - [Analyzing Ticket Learning Output](https://docs.aisera.com/aisera-platform/generative-ai-learning/ticket-learning/analyzing-ticket-learning-output.md) - [Conversational Learning](https://docs.aisera.com/aisera-platform/generative-ai-learning/conversational-learning.md) - [Analytics](https://docs.aisera.com/aisera-platform/analytics/analytics.md) - [Pre-Built Analytics](https://docs.aisera.com/aisera-platform/analytics/analytics/pre-built-analytics.md) - [Using Analytics for Financial Planning/Operations](https://docs.aisera.com/aisera-platform/analytics/analytics/pre-built-analytics/using-analytics-for-financial-planning-operations.md) - [Custom Analytics](https://docs.aisera.com/aisera-platform/analytics/analytics/custom-analytics.md) - [How to Translate this Documentation](https://docs.aisera.com/aisera-platform/translation-in-browser/how-to-translate-this-documentation.md) - [Korean Example - AiseraGPT Page](https://docs.aisera.com/aisera-platform/translation-in-browser/how-to-translate-this-documentation/korean-example-aiseragpt-page.md): The page is a test translation of this English language page: https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/configure-an-aiseragpt-bot. - [Hindi Example - AiseraGPT Page](https://docs.aisera.com/aisera-platform/translation-in-browser/how-to-translate-this-documentation/hindi-example-aiseragpt-page.md): The page is a test translation of this English language page: https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/configure-an-aiseragpt-bot. - [Portuguese Example - AiseraGPT Page](https://docs.aisera.com/aisera-platform/translation-in-browser/how-to-translate-this-documentation/portuguese-example-aiseragpt-page.md) - [Japanese Example - AiseraGPT Page](https://docs.aisera.com/aisera-platform/translation-in-browser/how-to-translate-this-documentation/japanese-example-aiseragpt-page.md) ## Agent Assist - [Overview of Aisera Agent Assist](https://docs.aisera.com/agent-assist/overview-of-aisera-agent-assist.md) - [How to Setup Agent Assist](https://docs.aisera.com/agent-assist/how-to-setup-agent-assist.md) - [Integrating Agent Assist with Zendesk](https://docs.aisera.com/agent-assist/how-to-setup-agent-assist/integrating-agent-assist-with-zendesk.md) - [Integrating Agent/Aisera Assist within ServiceNow's Service Operations Workspace](https://docs.aisera.com/agent-assist/how-to-setup-agent-assist/integrating-agent-aisera-assist-within-servicenows-service-operations-workspace.md) - [Adding the Ticket AI Agent Assist Channel](https://docs.aisera.com/agent-assist/adding-the-ticket-ai-agent-assist-channel.md) - [Agent Assist Widget Configuration](https://docs.aisera.com/agent-assist/adding-the-ticket-ai-agent-assist-channel/agent-assist-widget-configuration.md) - [ServiceNow Widget](https://docs.aisera.com/agent-assist/adding-the-ticket-ai-agent-assist-channel/agent-assist-widget-configuration/servicenow-widget.md) - [Event Studio Setup for Agent Assist](https://docs.aisera.com/agent-assist/event-studio-setup-for-agent-assist.md) - [Using the Agent Assist Window](https://docs.aisera.com/agent-assist/using-the-agent-assist-window.md) - [Add Permissions to Generate and Publish Individual KB Articles from Agent Assist](https://docs.aisera.com/agent-assist/add-permissions-to-generate-and-publish-individual-kb-articles-from-agent-assist.md) - [Single Ticket Knowledge Generation](https://docs.aisera.com/agent-assist/add-permissions-to-generate-and-publish-individual-kb-articles-from-agent-assist/single-ticket-knowledge-generation.md) - [Agent Assist Use Case Map](https://docs.aisera.com/agent-assist/agent-assist-use-case-map.md) - [Triage, Categorize and Escalate](https://docs.aisera.com/agent-assist/triage-categorize-and-escalate.md) - [Intelligent Swarming](https://docs.aisera.com/agent-assist/intelligent-swarming.md) - [User Insights - Sentiment Analysis](https://docs.aisera.com/agent-assist/user-insights-sentiment-analysis.md) - [Case Summarization](https://docs.aisera.com/agent-assist/case-summarization.md) - [Aisera Answer](https://docs.aisera.com/agent-assist/aisera-answer.md) - [Next Best Actions](https://docs.aisera.com/agent-assist/next-best-actions.md) - [Case Creation](https://docs.aisera.com/agent-assist/case-creation.md) - [Testing Your Agent Assist Bot](https://docs.aisera.com/agent-assist/testing-your-agent-assist-bot.md) ## Aisera Assistant/Copilot - [Overview of the Aisera Assistant/Copilot](https://docs.aisera.com/aisera-copilot/overview-of-the-aisera-assistant-copilot.md) - [Using Aisera Assistant/Copilot](https://docs.aisera.com/aisera-copilot/using-aisera-assistant-copilot.md) - [Copilot Conversation History](https://docs.aisera.com/aisera-copilot/using-aisera-assistant-copilot/copilot-conversation-history.md) - [Access Documents and Templates](https://docs.aisera.com/aisera-copilot/using-aisera-assistant-copilot/access-documents-and-templates.md) - [Conversational CSV Analytics](https://docs.aisera.com/aisera-copilot/using-aisera-assistant-copilot/conversational-csv-analytics.md) - [Customize File Parameters Message](https://docs.aisera.com/aisera-copilot/using-aisera-assistant-copilot/customize-file-parameters-message.md) ## AI Universal Bot - [AI Universal Bot](https://docs.aisera.com/ai-universal-bot/ai-universal-bot.md) - [Create a Universal Bot](https://docs.aisera.com/ai-universal-bot/ai-universal-bot/create-a-universal-bot.md) - [Multi-Language Support](https://docs.aisera.com/ai-universal-bot/ai-universal-bot/multi-language-support.md) - [Universal Bot Analytics](https://docs.aisera.com/ai-universal-bot/ai-universal-bot/universal-bot-analytics.md) ## AI Voice - [AI Voice](https://docs.aisera.com/ai-voice/ai-voice.md) ## AI Ops - [Overview of the AI Ops Application](https://docs.aisera.com/ai-ops/overview-of-the-ai-ops-application.md) - [Incident (Ticket) Clustering](https://docs.aisera.com/ai-ops/incident-ticket-clustering.md) - [Problem Detection](https://docs.aisera.com/ai-ops/problem-detection.md) - [Impact and Root Cause Analysis](https://docs.aisera.com/ai-ops/impact-and-root-cause-analysis.md) - [Change Risk Advisory](https://docs.aisera.com/ai-ops/change-risk-advisory.md) - [AI Ops Copilot for Infrastructure & Operations](https://docs.aisera.com/ai-ops/ai-ops-copilot-for-infrastructure-and-operations.md) ## Application/Bot Use Cases - [Application/Bot Use Cases](https://docs.aisera.com/application-bot-use-cases/application-bot-use-cases.md) ## Agent Assist Use Cases - [Agent Assist Use Cases](https://docs.aisera.com/agent-assist-use-cases/agent-assist-use-cases.md) ## Agent Assistant/Copilot Use Cases - [Aisera Assistant/Copilot Use Cases](https://docs.aisera.com/agent-assistant-copilot-use-cases/aisera-assistant-copilot-use-cases.md) ## Use Cases and Rules for Intentless Workflows - [Use Cases and Rules for Intentless Workflows](https://docs.aisera.com/use-cases-and-rules-for-intentless-workflows/use-cases-and-rules-for-intentless-workflows.md) ## Use Cases for KB Article Generation - [Use Cases for KB Article Generation](https://docs.aisera.com/use-cases-for-kb-article-generation/use-cases-for-kb-article-generation.md) ## Use Cases for Aisera Test Suite - [Use Cases for the Aisera Test Suite](https://docs.aisera.com/use-cases-for-aisera-test-suite/use-cases-for-the-aisera-test-suite.md) ## Best Practices - [Best Practices for Integration](https://docs.aisera.com/workflow-best-practices/best-practices-for-integration.md) - [Best Practices for Ticket Ingestion](https://docs.aisera.com/workflow-best-practices/best-practices-for-ticket-ingestion.md) - [Best Practices for Knowledge Base Content](https://docs.aisera.com/workflow-best-practices/best-practices-for-knowledge-base-content.md) - [Workflow Best Practices](https://docs.aisera.com/workflow-best-practices/workflow-best-practices.md): Learn the best practices for creating workflows. - [Hyperflow Best Practices](https://docs.aisera.com/workflow-best-practices/hyperflow-best-practices.md): Best practices for designing, prompting, and building Hyperflows that are reliable, maintainable, and easy to debug. - [Hyperflow FAQ's](https://docs.aisera.com/workflow-best-practices/hyperflow-faqs.md): Answers to commonly asked questions about Hyperflows ## APIs - [APIs](https://docs.aisera.com/apis/apis.md): Aisera offers a range of APIs designed for enhanced integration and customization of its applications. - [Ingestion APIs](https://docs.aisera.com/apis/apis/ingestion-apis.md): Send data directly into the Aisera platform from any external system that supports webhooks. - [Knowledge Articles](https://docs.aisera.com/apis/apis/ingestion-apis/knowledge-articles.md) - [Requests](https://docs.aisera.com/apis/apis/ingestion-apis/requests.md) - [Data Source Ingestion Monitoring API](https://docs.aisera.com/apis/apis/data-source-ingestion-monitoring-api.md) - [User Provisioning APIs](https://docs.aisera.com/apis/apis/user-provisioning-apis.md) ## AI for ITSM - [AI for ITSM](https://docs.aisera.com/unify/ai-for-itsm.md) - [New Credentials for Confluence](https://docs.aisera.com/unify/ai-for-itsm/new-credentials-for-confluence.md) - [New Credentials for SharePoint](https://docs.aisera.com/unify/ai-for-itsm/new-credentials-for-sharepoint.md) - [Aisera Assistant User Guide](https://docs.aisera.com/unify/ai-for-itsm/aisera-assistant-user-guide.md) ## Release Notes - [Aisera Product Release Notes - June 16, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-june-16-2026.md): Review what's new and changed, and the fixes and limitations for the Aisera platform in the June 16, 2026 release. - [Aisera Product Release Notes - May 26, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-may-26-2026.md) - [Aisera Product Release Notes - April 22, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-april-22-2026.md) - [Aisera Product Release Notes - April 8, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-april-8-2026.md) - [Aisera Product Release notes - Mar 25, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-mar-25-2026.md) - [Aisera Product Release Notes - Mar 11, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-mar-11-2026.md) - [Aisera Product Release Notes - Feb 23, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-feb-23-2026.md) - [Aisera Product Release Notes - Jan 28, 2026](https://docs.aisera.com/product-release-notes/2026/aisera-product-release-notes-jan-28-2026.md) - [Bi-Weekly Product Release Notes - Jan 15, 2026](https://docs.aisera.com/product-release-notes/2026/bi-weekly-product-release-notes-jan-15-2026.md) - [Bi-Weekly Product Release Notes - Dec 16, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-dec-16-2025.md) - [Bi-Weekly Product Release Notes - Nov 13, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-nov-13-2025.md) - [Bi-Weekly Product Release Notes - Oct 29, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-oct-29-2025.md) - [Bi-Weekly Product Release Notes - Oct 16, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-oct-16-2025.md) - [Bi-Weekly Product Release Notes - Oct 1, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-oct-1-2025.md) - [Bi-Weekly Product Release Notes - Sept 10, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-sept-10-2025.md) - [Bi-Weekly Product Release Notes - Aug 22, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-aug-22-2025.md) - [Bi-Weekly Product Release Notes - Aug 7, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-aug-7-2025.md) - [Bi-Weekly Product Release Notes - July 25, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-july-25-2025.md) - [Bi-Weekly Product Release Notes - July 9, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-july-9-2025.md) - [Bi-Weekly Product Release Notes - June 19, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-june-19-2025.md) - [Bi-Weekly Product Release Notes - June 4, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-june-4-2025.md) - [Bi-Weekly Product Release Notes - May 21, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-may-21-2025.md) - [Bi-Weekly Product Release Notes - May 7, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-may-7-2025.md) - [Bi-Weekly Product Release Notes - Apr 23, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-apr-23-2025.md) - [Bi-Weekly Product Release Notes - Apr 2, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-apr-2-2025.md) - [Bi-Weekly Product Release Notes - Mar 12, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-mar-12-2025.md) - [Bi-Weekly Product Release Notes - Feb 26, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-feb-26-2025.md) - [Bi-Weekly Product Release Notes - Feb 12, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-feb-12-2025.md) - [Bi-Weekly Product Release Notes - Jan 29, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-jan-29-2025.md) - [Bi-Weekly Product Release Notes - Jan 15, 2025](https://docs.aisera.com/product-release-notes/2025/bi-weekly-product-release-notes-jan-15-2025.md) - [Bi-Weekly Product Release Notes - Dec 4, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-dec-4-2024.md) - [Bi-Weekly Product Release Notes - Nov 20, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-nov-20-2024.md) - [Bi-Weekly Product Release Notes - Nov 6, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-nov-6-2024.md) - [Bi-Weekly Product Release Notes - Oct 30, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-oct-30-2024.md) - [Bi-Weekly Product Release Notes - Oct 11, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-oct-11-2024.md) - [Special Bug Fix Product Release Notes - Sept 27, 2024](https://docs.aisera.com/product-release-notes/2024/special-bug-fix-product-release-notes-sept-27-2024.md) - [Bi-Weekly Product Release Notes - Sept 20, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-sept-20-2024.md) - [Bi-Weekly Product Release Notes - Sept 6, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-sept-6-2024.md) - [Bi-Weekly Product Release Notes - August 16, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-august-16-2024.md) - [Bi-Weekly Product Release Notes - August 2, 2024](https://docs.aisera.com/product-release-notes/2024/bi-weekly-product-release-notes-august-2-2024.md) - [Mid-Monthly Product Release 2 - July 9, 2024](https://docs.aisera.com/product-release-notes/mid-monthly-product-release-2-july-9-2024.md) - [Mid-Monthly Product Release 1 - June 7](https://docs.aisera.com/product-release-notes/mid-monthly-product-release-1-june-7.md) - [Mid-Monthly Product Release - May 23](https://docs.aisera.com/product-release-notes/mid-monthly-product-release-may-23.md) - [Mid-Monthly Product Release - Apr 26](https://docs.aisera.com/product-release-notes/mid-monthly-product-release-apr-26.md): This page provides an overview of the new features and enhancements that are being introduced in this Release. Release Date: April 26, 2024 --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://docs.aisera.com/product-documentation/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.