# Aisera Product Release Notes - April 22, 2026 ## Features The following features have been added to the Aisera Gen AI Platform in this release. ### Knowledge Base Article Generation The following features have been added to **KB Article Generation** in this release. #### UI Changes for Content Generation from Tickets The **Bulk** tab on the **AI Generated Documents** window displays the Knowledge Base Articles that were generated from **Bulk Tickets** to create information Clusters.
The **Single** tab on the **AI Generated Documents** window displays the Knowledge Base Articles that were generated from **Individual Tickets**. See [Bulk and Single Generation](https://docs.aisera.com/aisera-platform/content-generation/kb-article-generation-from-ticket-comments/bulk-and-single-generation). #### Similar Document Comparison Use the **Similar Documents** window to keep your knowledge articles current. This feature compares existing knowledge articles with newly generated knowledge articles.
This view helps you identify outdated content and review AI recommended updates with minimal effort. See [Similar Documents](https://docs.aisera.com/aisera-platform/content-generation/kb-article-generation-from-ticket-comments/similar-documents-comparison) for details. ### Workflows and Hyperflows The following features have been added to **Workflows** and **Hyperflows** in this release. #### Workflow Export and Import **AI Workflow Studio** supports a new job-based export and import process for workflows, powered by App Sync. Resource connections and mappings are handled automatically, and dependencies are configured before an import is finalized. **To export Workflows:** 1. In the Aisera Admin UI, navigate to AI Automation > AI Workflow Studio. 2. Do one of the following: 1. Open a specific workflow, select the **More Options** menu, then select **Export**.
2. Select one or more workflows from the list view, then select **Actions > Export**. 3. Navigate to **Settings > Jobs**, then and wait for the export job to complete. 4. Select the **Link to download** in the **Output** field of the completed export job to download the exported workflows **To import Workflows:** 1. Switch to the target app and navigate to **AI Automation > AI Workflow Studio**. 2. From the Workflows List page, open the Import dropdown and select **Import**. 3. Select the exported workflow file from your local machine. A Pre-Import job will start automatically. 4. Navigate to **Settings > Jobs** and wait for the Pre-Import job to complete. 5. Navigate back to **AI Automation > AI Workflow Studio** and select **Configure Imported Resources** at the top of the page to open the Resource Configuration Mapping Wizard. 6. Review and configure any integration or data source mappings, then select OK to confirm. 7. Monitor the final import job in the **Job List** page. 8. Once complete, navigate back to **AI Automation > AI Workflow Studio** to verify the imported workflows. If no mappings appear in the Resource Configuration Mapping Wizard, select OK to proceed directly to the final import job. Imported workflows are set to Published status by default. Testing and any additional configuration should be completed before putting them into use. ### Conversation The following features have been added to **Conversation** in this release. #### Status Indicator for Webchat The Webchat channel now displays real-time connection status notifications to inform bot users when chat connection is interrupted. Bot users will see one of three status indicators at the bottom of the chat window: * **Reconnecting** - Displays when the connection is lost and automatic reconnection attempts are in progress, including the current attempt number (for example, "Attempt 4 of 10"). * **Back Online** - Confirms when the connection has been successfully restored. * **Reconnection Failed** - Notifies the user if all reconnection attempts are exhausted, with a **Retry** option to manually attempt reconnection. These indicators help users understand why messages may not be sent or received, and when they can resume the conversation. ## Enhancements The following enhancements have been added to the Aisera Gen AI Platform in this release. ### Conversational AI The following enhancements have been made to **Conversational AI** in this release. #### Manual Flow Search Reindex for Conversation 2.0 Bots For Conversation 2.0 bots, you can now manually trigger a Flow Search indexing directly from the UI when you have to make any changes to the workflows being used by your app. Running the index manually is useful if you have made changes to Workflow or Hyperflow descriptions or when Workflows or Hyperflows have been added or removed from the Flow Registry, since these changes do not take effect until a reindex is completed. To trigger the reindex, navigate to **AI Automation > AI Workflow Studio**, click **Actions** on top right and then click **Run Flow Indexing**. Allow approximately 10 minutes for changes to take effect before testing the Workflow or Hyperflow. #### Hyperflows Now Support App Instructions The **App Instructions** feature now supports Hyperflows in the **\[Action]** field, in addition to standard workflows. When a Hyperflow exists that matches a user Request, it will be identified and returned automatically. If both a Hyperflow and a Workflow exist for the same query, the Hyperflow takes precedence, allowing you to take advantage of more powerful, complex workflows where available. To configure **App Instructions**, navigate to **LLMs > Prompts Studio** in the Aisera Admin UI and select the **convai\_app\_instructions\_prompt\_gpt4\_chat\_completions** prompt.
Select Prompt
Select (double-click) the prompt to open the **Prompt Playground** that allows you to customize and modify the prompt.
System message field in Prompt Playground
Enter information between the **\\** tags within the code in the **System message** field. #### Improved RAG Search Accuracy Using Document Titles The Aisera Assistant now includes document titles as part of the RAG private knowledge search, improving the accuracy and contextual relevance of search results. ### Knowledge Base Article Generation The following enhancements have been made to **KB Article Generation** in this release. #### Knowledge Document Count Now Reflects Active Documents Only The Knowledge Documents count has been updated to reflect only active AI-generated documents, excluding any that have been deleted. Previously, the count did not account for deletions. With this fix, you now have an accurate, up-to-date count of your active AI-generated documents. Navigate to the **SOR > Tickets** menu in the **Aisera Admin UI** to view the **AI Generated Documents** window that now includes better visibility into your knowledge base articles. ### AI Workflow Studio The following enhancements have been made to **AI Workflow Studio** in this release. #### Improved Descriptions and Tooltips for Commonly Used Actions The following commonly used Actions have been updated with improved descriptions and tooltips for better clarity: * Get Due Campaigns * Get Reminder Eligible Campaigns * Get Object * Put Object * Generic Event Action ## Connectors The following enhancements have been made to **Connectors** in this release. ### SharePoint support using the File Data Data Source The **File Data** Data Source now supports SharePoint integrations, enabling ingestion of CSV and JSON files directly from SharePoint Document Libraries. To configure a File Data Data Source for SharePoint ingestion: 1. Navigate to **Settings > Data Sources**. 2. Select **+ New Data Source.** 3. Select the **File Data** Data Source, then select **Next**. 4. Under **Files** select **Cloud Files**. 5. Select your SharePoint Integration in the **Integration** dropdown menu. **Three new optional fields are available:** * **Sites**: Specify one or more SharePoint sites to ingest from. If left empty, files are ingested from the default root site. * **Libraries**: Specify one or more libraries to ingest from. If left empty, files are ingested from all libraries. * **Folders**: Specify one or more folders to ingest from, including all subfolders. If left empty, the entire file system of the selected libraries or sites is searched. Each field accepts a newline-separated list of values. More specific inputs result in faster processing. Field mapping must be configured to properly process CSV and JSON files. ## Issues Resolved in the Release
Aisera IDProduct AreaSummary
4.22.2026.1ConversationThe left button the carousel view of webchat message is inconsistent
4.22.2026.2 Acronyms are being translated causing the entire context to be incorrect
4.22.2026.3 Service catalog items sent through the Zoom channel cannot display images
4.22.2026.4FlowsSpecific workflows fail to import
4.22.2026.5Agent AssistNext Best Action generation failing
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