Using the Aisera Admin UI
When you purchase an Aisera Gen AI Product, your company receives an endpoint (URL) that opens a specific instance of the Aisera Gen AI Platform in the cloud. This is called your Aisera tenant instance and it is your company's Aisera software environment.
Your Aisera Company Admin and your Aisera Onboarding Team will navigate to this URL and use the Aisera Administrator Interface (also known as the Aisera Admin UI) to create Agent Assistant Bots that you can embed in one of your corporate enterprise applications to help perform frequent requests and answer commonly asked questions.
Logout Button
Use the Logout button in the upper-right corner of the Aisera Admin UI to ensure that you completely close your browser session after using the Aisera Admin UI.
To logout:
Navigate to your user name in the upper-right corner of your Aisera Admin UI.
Select Logout from the pull-down menu.
Use Cases
Most of the applications/bots that our customers build ingest data from either Tickets (that are created when agents communicate with customers) or from Knowledge Base Articles or similar documents that contain useful information for customers.
Therefore, common use cases for bots created with the Aisera Gen AI platform include actions performed on Ticket data or Knowledge Article data:
Agent Assist - Comparing new ticket information in real time (while agents are working with customers) with existing similar tickets.
Ticket Concierge - Sorting tickets into categories.
Generating Knowledge from Tickets - Creating Knowledge Articles from ingested Ticket Data.
Generating Knowledge from Ticket Comments - Creating Knowledge Articles from ingested Ticket Comment fields.
Knowledge Learning - Using LLM models to provide answers based on ingested Knowledge Articles.
User Learning - Collecting and reusing information about the application/bot users.
Application Reference
The following sections describe the main windows in the Aisera Admin UI.
The Aisera Admin UI contains two main menus - an outer menu and an inner menu.
Starting with the outer menu, this reference shows you the available windows with links to information about usage of each window.
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