> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/agent.md).

# Agent

An AI Agent is an application/bot that is often used within an Enterprise application. It learns from existing **Tickets** or **Knowledge Base Articles** and returns answers when users type in questions.

In this documentation, a human performing this task is known as a Service Agent. An AI performing these tasks is referred to as an application/bot.

Within the Aisera Admin UI, an Agent looks like this while it is in development:

<div align="left"><figure><img src="/files/29XJXUxX2Tm7HSGyY8ov" alt=""><figcaption></figcaption></figure></div>

To view an existing bot using the Aisera Admin UI:

And it looks like this when it is deployed:

<div align="left"><figure><img src="/files/OJw08zln9QNhuRCmZvmg" alt="" width="358"><figcaption></figcaption></figure></div>

The **Channel** associated with an application/bot determines what the deployed bot will look like.

### View an Existing Aisera Bot

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### Create a New Aisera Bot

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMSMLfalqmdzhbdB7V15d%2Fuploads%2FmVTv4GwH5gGBy03XSq0f%2Fcreate_a_new_bot.mp4?alt=media&token=adbd4626-1b1b-4685-a5df-646cf0387008>" %}

Proceed to **Add a Data Source**.