An AI Agent is an application/bot that is often used within an Enterprise application. It learns from existing Tickets or Knowledge Base Articles and returns answers when users type in questions.
In this documentation, a human performing this task is known as a Service Agent. An AI performing these tasks is referred to as an application/bot.
Within the Aisera Admin UI, an Agent looks like this while it is in development:
To view an existing bot using the Aisera Admin UI:
And it looks like this when it is deployed:
The Channel associated with an application/bot determines what the deployed bot will look like.
