# Agent

An AI Agent is an application/bot that is often used within an Enterprise application. It learns from existing **Tickets** or **Knowledge Base Articles** and returns answers when users type in questions.

In this documentation, a human performing this task is known as a Service Agent. An AI performing these tasks is referred to as an application/bot.

Within the Aisera Admin UI, an Agent looks like this while it is in development:

<div align="left"><figure><img src="/files/29XJXUxX2Tm7HSGyY8ov" alt=""><figcaption></figcaption></figure></div>

To view an existing bot using the Aisera Admin UI:

And it looks like this when it is deployed:

<div align="left"><figure><img src="/files/OJw08zln9QNhuRCmZvmg" alt="" width="358"><figcaption></figcaption></figure></div>

The **Channel** associated with an application/bot determines what the deployed bot will look like.

### View an Existing Aisera Bot

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMSMLfalqmdzhbdB7V15d%2Fuploads%2Fe5wQwLVAk3vqr9Nl48Sb%2Fwhat_is_an_agent_bot2.mp4?alt=media&token=8c2c7e62-79f7-40f3-a5a0-0ff3c7ee7f1f>" %}

### Create a New Aisera Bot

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMSMLfalqmdzhbdB7V15d%2Fuploads%2FmVTv4GwH5gGBy03XSq0f%2Fcreate_a_new_bot.mp4?alt=media&token=adbd4626-1b1b-4685-a5df-646cf0387008>" %}

Proceed to **Add a Data Source**.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.aisera.com/overview-of-aisera/getting-started-guide/glossary-of-aisera-terms/application-bot/agent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.