Application/Bot Use Cases

Most of the applications/bots that our customers build ingest data from either Tickets (that are created when agents communicate with customers) or from Knowledge Base Articles or similar documents that contain useful information for customers.

Therefore, common use cases for bots created with the Aisera Gen AI platform include actions performed on Ticket data or Knowledge Article data:

Agent Assist - Comparing new ticket information in real time (while agents are working with customers) with existing similar tickets.

Ticket Concierge - Sorting tickets into categories.

Generating Knowledge from Tickets - Creating Knowledge Articles from ingested Ticket Data.

Generating Knowledge from Ticket Comments - Creating Knowledge Articles from ingested Ticket Comment fields.

Generating Knowledge from Conversations - You can create Incidents or Requests automatically

Knowledge Learning - Using LLM models to provide answers based on ingested Knowledge Articles.