View Conversation Messages

To View or Add Conversation Messages

1. Choose Settings > AiseraGPT, and then choose your bot from the virtual assistants shown on the page.

2. Click View App Conversation Messages

   

   View Default Conversation Messages
3. You now see the default conversation messages that your bot can use. If you’d like to use your own conversational phrases, choose the Import drop-down option from the Actions button, in the upper-right corner.

   

To Import Conversation Messages

The Import command will allow you to choose a file in JSON format to import. Select the Paper Clip icon to browse for the file you want to upload.

Imported Conversation Messages

To Export Conversation Messages

If you’d like to export the conversation messages, choose the Export drop-down option from the Actions button in the upper-right corner. Select the checkboxes next to the phrases that you want to export, before you click the OK button.

Choose Messages to Export

To Edit Conversation Messages

To edit a conversation message click the Pencil icon on the right side of the entry to open the Edit Conversation modal.

Choose Conversation Message to Edit

You will see a dialog box that allows you to modify the message.

Initial Conversation Messages

The View Conversation Messages link on your application/bot Details page will take you to the Conversation Messages page.

To set initial messages:

1. Type init into the Search field at the top of the page.

1. Review the list of initial messages and choose (or edit and then choose) the message that you want bot users to see on their first interaction with your application/bot. If you choose more than one initial message, the messages will alternate when new users interact with the bot.

2. Choose (or edit and then choose) an initial recommendation message for the bot users (optional).

1. Type toxic into the Search field at the top of the page.

2. Select (or edit and then select) the message that you want to appear if a user types an inappropriate message into your application/bot.

Enhanced Small Talk and Toxicity Option

Choose the Handle Small Talk and Toxicity option when you’re creating an Aisera 2.0 Application/Bot to override the previous settings with the updated Small Talk and Toxicity option.

This updated option incorporates the context of the conversation as well as the different search features available for each bot.