Unified Language Support

As of the 5/26/2026 release, there are new parameters that determine the language in the conversation of the Webchat and AI Chat applications/bots. Similar to the Universal Bot, these channels now have unified language support.

Currently, when you open an application/bot, Webchat or AI Chat, the bot starts the conversation in English, or the language you set as the application/bot’s default language, regardless of the language setting of the user’s browser.

For instance, if a your browser is set to Spanish, the bot will still start the conversation in English.

You can set the application/bot to match the language set in the bot user’s browser.

To set Auto Detection:

1. Navigate to Settings > AiseraGPT.

2. Choose the application/bot that you want to modify.

3. Select the pencil icon to edit the application/bot.

4. On the Details page, scroll down the page to the View Conversations link.

5. Select the link.

6. Modify the initial conversation messages to create or choose some initial messages in the languages your bot will support.

1. Go back to the application/bot Details page and scroll to the Channels section.

2. Select the Webchat or AI Chat channel.

1. On the Edit Channel window, select the Use Browser Language checkbox.

Live Language Assignment

If the user has not logged into the application/bot before, their user profile in the Aisera Gen AI platform is created to with the default language they have specified in their browser.

Localization of Error Messages

Error messages and other UI content will appear in the same language as the Webchat or AI Chat conversation.