> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/add-feedback-ability.md). # Add Feedback Ability You can enable feedback to your bot. This will allow users to give feedback on how useful the responses are and if their issue was resolved. ## Enable Feedback You can add enable feedback by clicking the **Pencil** icon in the bot **Details** window and then selecting the **Not Helpful Feedback** checkbox in the General tab of the bot **Configuration** wizard.

Users will be able to add context when they select any of the following options as the reason for the **Thumbs Down** response: * Completely Inaccurate * Missing Relevant Information * Difficult to Follow * Something Else ## View Feedback You can view the analytics for the feedback and review items in the **Requests** tab of the **Pre-Built** **Analytics** window. To view feedback navigate to **Analytics > Pre-Built** in the left navigation bar.

### Unresolved Requests by Type Unresolved feedback can be viewed by type. This appears under the **Unresolved Requests by Type** on the **Requests** tab of the **Pre-Built Analytics** window.

### **Feedback Comment Column** The **Feedback Comment** column allows you to see the feedback comments for unresolved requests where the user has entered a **Thumbs Down** response, without clicking on each request to see feedback on the **Request Details** page. To see the Feedback Comment column: 1. Navigate to the **Analytics > Pre-Built Analytics > Requests** tab. 2. Click on **Not Helpful Rate** to get to the **Unresolved Requests** view. 3. Filter by **Resolution Type** and select **Not Helpful - Something Else**. 4. In the filtered view, click the E**llipsis** icon to **Add/Remove Columns**. 5. Add the **Feedback Comment** column.

See also: [**Conversation Resolution Analytics**](https://aisera.gitbook.io/aisera-product-documentation/05T7Y6PhrzglAXbQzVA8/aisera-platform/analytics/pre-built-analytics#requests-tab-conversation-resolution-analytics). ## Improving Fulfillment You can optimize and train your bot by modifying the fulfillment choices available to your bot to address issues that are unsolved. Choose a request in the list that has a **Resolution** value of **Unsolved**. The **Request Details** window has the option to show or hide **Not Helpful** options for the **Resolution Type**.

**Not Helpful** options are configured at the bot level, allowing you to selectively apply this option to specific bots. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/add-feedback-ability.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.