> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/add-feedback-ability.md).

# Add Feedback Ability

You can enable feedback to your bot. This will allow users to give feedback on how useful the responses are and if their issue was resolved.

## Enable Feedback

You can add enable feedback by clicking the **Pencil** icon in the bot **Details** window and then selecting the **Not Helpful Feedback** checkbox in the General tab of the bot **Configuration** wizard.

<div align="left"><figure><img src="/files/1S4dzG9Q646iiM1kr9Nt" alt="" width="563"><figcaption></figcaption></figure></div>

Users will be able to add context when they select any of the following options as the reason for the **Thumbs Down** response:

* Completely Inaccurate
* Missing Relevant Information
* Difficult to Follow
* Something Else

## View Feedback

You can view the analytics for the feedback and review items in the **Requests** tab of the **Pre-Built** **Analytics** window.

To view feedback navigate to **Analytics > Pre-Built** in the left navigation bar.

<figure><img src="/files/8Btw6gfzMoe7F1pyLEeM" alt=""><figcaption></figcaption></figure>

### Unresolved Requests by Type <a href="#unresolved-requests-by-type" id="unresolved-requests-by-type"></a>

Unresolved feedback can be viewed by type. This appears under the **Unresolved Requests by Type** on the **Requests** tab of the **Pre-Built Analytics** window.

<figure><img src="https://aisera.gitbook.io/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252F9XdzlopMT6eiiutBSpqa%252F4.png%3Falt%3Dmedia&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=c1940397&#x26;sv=2" alt=""><figcaption><p>Unresolved Requests by Type</p></figcaption></figure>

### **Feedback Comment Column**

The **Feedback Comment** column allows you to see the feedback comments for unresolved requests where the user has entered a **Thumbs Down** response, without clicking on each request to see feedback on the **Request Details** page.

To see the Feedback Comment column:&#x20;

1. Navigate to the **Analytics > Pre-Built Analytics > Requests** tab.&#x20;
2. Click on **Not Helpful Rate** to get to the **Unresolved Requests** view.&#x20;
3. Filter by **Resolution Type** and select **Not Helpful - Something Else**.&#x20;
4. In the filtered view, click the E**llipsis** icon to **Add/Remove Columns**.&#x20;
5. Add the **Feedback Comment** column.

<figure><img src="https://aisera.gitbook.io/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FFdQ14mz0dHey4hoQWgXd%252F5.png%3Falt%3Dmedia&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=d1060271&#x26;sv=2" alt=""><figcaption><p>Feedback Column</p></figcaption></figure>

See also: [**Conversation Resolution Analytics**](https://aisera.gitbook.io/aisera-product-documentation/05T7Y6PhrzglAXbQzVA8/aisera-platform/analytics/pre-built-analytics#requests-tab-conversation-resolution-analytics).

## Improving Fulfillment

You can optimize and train your bot by modifying the fulfillment choices available to your bot to address issues that are unsolved.

Choose a request in the list that has a **Resolution** value of **Unsolved**. The **Request Details** window has the option to show or hide **Not Helpful** options for the **Resolution Type**.

<figure><img src="https://aisera.gitbook.io/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252F2AhDjjLvGDBeGrvWsMzT%252F4.png%3Falt%3Dmedia&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=7ab6255c&#x26;sv=2" alt=""><figcaption><p>Resolution Type for Not Helpful</p></figcaption></figure>

**Not Helpful** options are configured at the bot level, allowing you to selectively apply this option to specific bots.