Add Application Access Attributes

NOTE: application-level (AiseraGPT Details) permissions take precedence over tenant-level permissions. As a result, if you have read-only access defined at the application level, it may override tenant-level read/write permissions and prevent actions such as adding or removing tags on Requests.

Recommended Workaround

1. Navigate to Settings → AiseraGPT with an Admin login

2. Open the application where the issue is observed.

3. Scroll to the bottom of the page and review the Access Attributes section.

4. Remove any application-level read-only access attributes:

   • Click Assign Access Attributes

   • Delete the relevant record by clicking the X icon

   • Click OK to save the changes

It is a best practice to validate this behavior in your staging tenant first and, once confirmed, apply the changes to your production tenants.

To Assign Access Attributes to your Virtual Assistant:

1. Choose Settings > AiseraGPT, and then choose your bot from the virtual assistants shown on the page.

   

   Assign Access Attributes Button
2. Click the Add Access Attribute link within the Assign Access Attributes window to add a new attribute.

   

   Assign Access Attributes Window
3. Select an attribute Name and Privilege and then add an appropriate value.

Assign Application Access for PII by Role

You can create a custom role and then give that role access to Personal Identifiable Information (PII), by choosing the piis attribute for your new role.