Add a Live Agent

To Add a Live Agent:

1. Choose Settings > AiseraGPT, and then choose your bot from the virtual assistants shown on the page.

   

   Add Live Agent Button
2. Click the + Add Live Agent button.

   

   Select an Agent
3. Select an Agent from the available Agents pull-down list.

   

   Connection Parameters for Agent

Depending on the Agent that you choose for the Integration field, you will see specific connection parameters that you need to include to integrate with that agent.

Ability to Disable Bot Typing

Using Live Agent integration can lead to API rate limiting due to a high volume of typing from the application/bot. Therefore, some customers have requested the ability to enable or disable the typing indicator API calls for specific Live Agent integrations via the Live Agent Configuration on the Aisera Application/Bot Details page.

To disable typing input while using the Live Agent feature:

1. Navigate to Settings > AiseraGPT.

2. Choose the application/bot you want to modify.

3. Select the pencil icon in the upper right corner.

4. Scroll down to the Live Agent section.

5. Select the Edit Live Agent button.

6. Deselect the Enable Typing Indicator checkbox.