> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aiseragpt/how-to-set-up-an-aiseragpt-bot/add-a-live-agent.md).

# Add a Live Agent

### To Add a Live Agent: <a href="#pdf-page-zhpvzurg5hgwn1qwk8jz-to-add-a-live-agent" id="pdf-page-zhpvzurg5hgwn1qwk8jz-to-add-a-live-agent"></a>

1. Choose **Settings > AiseraGPT**, and then choose your bot from the virtual assistants shown on the page.<br>

   <div align="left"><figure><img src="/files/Csev8qZeJeWP5k7Zv1Yn" alt="" width="350"><figcaption><p>Add Live Agent Button</p></figcaption></figure></div>
2. Click the **+ Add Live Agent** button.<br>

   <div align="left"><figure><img src="/files/p33cW2AggU9LKNn6dJBF" alt="" width="563"><figcaption><p>Select an Agent</p></figcaption></figure></div>
3. Select an **Agent** from the available **Agents** pull-down list.<br>

   <div align="left"><figure><img src="/files/hYud5ayimIP3HSEJtbnX" alt="" width="563"><figcaption><p>Connection Parameters for Agent</p></figcaption></figure></div>

Depending on the Agent that you choose for the **Integration** field, you will see specific connection parameters that you need to include to integrate with that agent.

### **Ability to Disable Bot Typing**

Using Live Agent integration can lead to API rate limiting due to a high volume of typing from the application/bot. Therefore, some customers have requested the ability to enable or disable the typing indicator API calls for specific Live Agent integrations via the Live Agent Configuration on the Aisera Application/Bot **Details** page.

<div align="left"><img src="https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2Fcontent.gitbook.com%2Fcontent%2FiZkLJr3EjXkd2tHYiQJP%2Fblobs%2FTb2Lg9QYIjEcCsEndH12%2FUnknown%2520image&#x26;width=768&#x26;dpr=3&#x26;quality=100&#x26;sign=1353a537&#x26;sv=2" alt="" width="563"></div>

#### **To disable typing input while using the Live Agent feature:**

1. Navigate to **Settings > AiseraGPT**.
2. Choose the application/bot you want to modify.
3. Select the **pencil icon** in the upper right corner.
4. Scroll down to the **Live Agent** section.
5. Select the **Edit Live Agent** button.
6. Deselect the **Enable Typing Indicator** checkbox.

<br>


---

# Agent Instructions
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