# Major Incident/Possible Issue

The **Settings > Configuration > Major Incident** (also called **Potential Issue**) window allows you to set parameters for your tenant. These are settings that apply to any bot you create in your Aisera tenant.

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You can change the following settings when configuring your tenant/platform instance.

<table><thead><tr><th width="224">Label</th><th width="136">Default</th><th>Description</th></tr></thead><tbody><tr><td>Send An E-mail To Notification Destinations</td><td>False</td><td></td></tr><tr><td>Create Incident On System Of Record For MI</td><td>False</td><td></td></tr><tr><td>Accuracy Threshold</td><td>0</td><td></td></tr><tr><td>Cluster Class Type Filter</td><td></td><td></td></tr><tr><td>Enable Major Incidents Notifications</td><td></td><td></td></tr><tr><td>Outage Probability Threshold</td><td>85</td><td></td></tr><tr><td>Score Threshold</td><td>8</td><td></td></tr><tr><td>Slack Workspace</td><td></td><td></td></tr><tr><td>Default Channel</td><td></td><td></td></tr><tr><td>Groups Channel</td><td></td><td></td></tr></tbody></table>