Built in User Roles and Permissions

Learn about entities and built in roles within the Aisera Admin UI

Built in Roles

Below is a summary of the default roles available in the Aisera platform and their associated privileges.

Administrator

Manages everything within the Aisera platform, including apps, content, configuration, and permissions.

Permissions

Feature	Privileges
Aisera GPT	Read/Write
Access Control	Read/Write
AI Discovery CMDB	Read
AI Workflows	Read/Write
Audit	Read/Write
Channels	Read/Write
Conversation Message	Read/Write
Configurations	Read/Write
Data Source	Read/Write
Data Type	Read/Write
Direct Escalation	Read/Write
Email Template	Read/Write
Event Trigger	Read/Write
Hyperflow	Read/Write
Integrations	Read/Write
Intelligent Alert	Read/Write
Intents	Read/Write
Intent Review	Read/Write
Job Execution	Read/Write
Knowledge	Read/Write
LLM Prompts System	Read/Write
LLM Prompts User	Read/Write
Major Incident	Read/Write
Model	Read/Write
Model Job	Read/Write
Ontology	Read/Write
Ontology Entity	Read/Write
Prompt Studio	Read
Request	Read/Write
System Trigger	Read/Write
Tenants
Tickets	Read
Users	Read
User Accounts	Read/Write

Analytics Viewer

Gathers Analytics data from Settings > Platform > Analytics pages to create reports and analyze results.

Permissions

Feature	Privileges
Aisera GPT	Read
Access Control	Read
AI Discovery CMDB	Read
AI Workflows	Read
Audit
Channels	Read
Conversation Message	Read/Write
Configurations
Data Source	Read
Data Type
Direct Escalation	Read
Email Template
Event Trigger
Hyperflow	Read
Integrations	Read
Intelligent Alert	Read/Write
Intents	Read
Intent Review	Read
Job Execution	Read
Knowledge	Read
LLM Prompts System
LLM Prompts User
Major Incident	Read/Write
Model
Model Job
Ontology	Read/Write
Ontology Entity
Prompt Studio
Request	Read
System Trigger	Read
Tenants
Tickets	Read
Users	Read
User Accounts

Annotator

Adds utterances to Intents and enhances Intent Identification.

Permissions

Feature	Privileges
Aisera GPT	Read
Access Control	Read
AI Discovery CMDB
AI Workflows	Read
Audit
Channels	Read
Conversation Message	Read/Write
Configurations
Data Source	Read
Data Type
Direct Escalation	Read/Write
Email Template
Event Trigger
Hyperflow	Read
Integrations	Read
Intelligent Alert
Intents	Read/Write
Intent Review	Read
Job Execution	Read
Knowledge	Read
LLM Prompts System
LLM Prompts User
Major Incident
Model
Model Job
Ontology	Read/Write
Ontology Entity	Read
Prompt Studio
Request	Read/Write
System Trigger	Read
Tenants
Tickets	Read
Users	Read
User Accounts

Developer

Creates and updates the virtual assistant. Tasks may include:

• Adding data sources

• Updating integrations

• LLM operations

• Setting up workflows, workflow generation, and content generation.

Their tasks often include commands in the Settings > Platform area of the Admin UI or customizing the virtual assistant using REST APIs.

Permissions

Feature	Privileges
Aisera GPT	Read
Access Control
AI Discovery CMDB
AI Workflows	Read/Write
Audit	Read
Channels	Read/Write
Conversation Message	Read/Write
Configurations	Read
Data Source	Read
Data Type
Direct Escalation	Read/Write
Email Template	Read/Write
Event Trigger
Hyperflow	Read/Write
Integrations
Intelligent Alert
Intents	Read/Write
Intent Review	Read/Write
Job Execution
Knowledge	Read/Write
LLM Prompts System
LLM Prompts User
Major Incident	Read
Model	Read/Write
Model Job	Read/Write
Ontology	Read/Write
Ontology Entity	Read/Write
Prompt Studio
Request	Read/Write
System Trigger
Tenants
Tickets	Read
Users	Read
User Accounts

Help Desk Agent

Customer Support Agent for IT

Permissions

Feature	Privileges
Aisera GPT	Read
Access Control	Read
AI Discovery CMDB
AI Workflows	Read
Audit
Channels	Read
Conversation Message	Read/Write
Configurations
Data Source	Read
Data Type
Direct Escalation	Read
Email Template
Event Trigger
Hyperflow	Read
Integrations	Read
Intelligent Alert
Intents	Read
Intent Review	Read
Job Execution	Read
Knowledge	Read
LLM Prompts System
LLM Prompts User
Major Incident
Model
Model Job
Ontology	Read/Write
Ontology Entity	Read
Prompt Studio
Request	Read
System Trigger	Read
Tenants
Tickets	Read
Users	Read
User Accounts

IT Specialist

Monitors information collected by the virtual assistant, and acts as the Live Agent to work with IT customers on advanced or unanticipated issues. Monitors information collected by the virtual assistant, and acts as the Live Agent to work with IT customers on advanced or unanticipated issues.

Permissions

Feature	Privileges
Aisera GPT
Access Control
AI Discovery CMDB
AI Workflows	Read
Audit
Channels	Read
Conversation Message
Configurations
Data Source	Read
Data Type
Direct Escalation
Email Template
Event Trigger
Hyperflow
Integrations	Read
Intelligent Alert	Read/Write
Intents
Intent Review
Job Execution	Read
Knowledge
LLM Prompts System
LLM Prompts User
Major Incident	Read
Model
Model Job
Ontology
Ontology Entity
Prompt Studio
Request
System Trigger	Read
Tenants
Tickets	Read
Users	Read
User Accounts

IT User

Interacts with the virtual assistant.

Permissions

Feature	Privileges
Aisera GPT
Access Control
AI Discovery CMDB	Read
AI Workflows	Read
Audit
Channels	Read
Conversation Message
Configurations
Data Source	Read
Data Type
Direct Escalation
Email Template
Event Trigger
Hyperflow
Integrations	Read
Intelligent Alert	Read/Write
Intents
Intent Review
Job Execution	Read
Knowledge
LLM Prompts System
LLM Prompts User
Major Incident	Read/Write
Model
Model Job
Ontology
Ontology Entity
Prompt Studio
Request
System Trigger	Read
Tenants
Tickets	Read
Users	Read
User Accounts

Moderator

Responds to comments and feedback about the virtual assistant. May use the Settings > AI Workbench, Settings > AI Learning and Audit Trail sections of the Admin UI.

Permissions

Feature	Privileges
Aisera GPT
Access Control
AI Discovery CMDB
AI Workflows	Read
Audit	Read
Channels	Read
Conversation Message	Read
Configurations	Read
Data Source	Read
Data Type
Direct Escalation	Read
Email Template	Read
Event Trigger
Hyperflow	Read
Integrations	Read
Intelligent Alert
Intents	Read
Intent Review	Read
Job Execution	Read
Knowledge	Read
LLM Prompts System
LLM Prompts User
Major Incident	Read
Model	Read
Model Job	Read
Ontology	Read
Ontology Entity	Read
Prompt Studio
Request	Read
System Trigger	Read
Tenants
Tickets
Users
User Accounts	Read

Operations Manager

Uses the AI Observability and AI Observability CMDB commands in the Admin UI to review Ticket Incidents and the overall system setup.

Permissions

Feature	Privileges
Aisera GPT
Access Control
AI Discovery CMDB	Read
AI Workflows	Read
Audit
Channels	Read
Conversation Message
Configurations
Data Source	Read
Data Type
Direct Escalation
Email Template
Event Trigger
Hyperflow
Integrations	Read
Intelligent Alert	Read/Write
Intents
Intent Review
Job Execution	Read
Knowledge
LLM Prompts System
LLM Prompts User
Major Incident	Read/Write
Model
Model Job
Ontology
Ontology Entity
Prompt Studio
Request
System Trigger	Read
Tenants
Tickets	Read
Users	Read
User Accounts

VP/Director IT Ops

Reviews Analytics and statistics at a high level, to determine future needs.

Permissions

Feature	Privileges
Aisera GPT
Access Control
AI Discovery CMDB	Read
AI Workflows	Read
Audit
Channels	Read
Conversation Message
Configurations
Data Source	Read
Data Type
Direct Escalation
Email Template
Event Trigger
Hyperflow
Integrations	Read
Intelligent Alert	Read/Write
Intents
Intent Review
Job Execution	Read
Knowledge
LLM Prompts System
LLM Prompts User
Major Incident	Read/Write
Model
Model Job
Ontology
Ontology Entity
Prompt Studio
Request
System Trigger	Read
Tenants
Tickets	Read
Users	Read
User Accounts