> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/tenant-setup/aisera-platform-configuration/aisera-platform-roles-and-permissions/built-in-user-roles-and-permissions.md).
# Built in User Roles and Permissions
## Built in Roles
Below is a summary of the default roles available in the Aisera platform and their associated privileges.
### Administrator
Manages everything within the Aisera platform, including apps, content, configuration, and permissions.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | Read/Write |
| Access Control | Read/Write |
| AI Discovery CMDB | Read |
| AI Workflows | Read/Write |
| Audit | Read/Write |
| Channels | Read/Write |
| Conversation Message | Read/Write |
| Configurations | Read/Write |
| Data Source | Read/Write |
| Data Type | Read/Write |
| Direct Escalation | Read/Write |
| Email Template | Read/Write |
| Event Trigger | Read/Write |
| Hyperflow | Read/Write |
| Integrations | Read/Write |
| Intelligent Alert | Read/Write |
| Intents | Read/Write |
| Intent Review | Read/Write |
| Job Execution | Read/Write |
| Knowledge | Read/Write |
| LLM Prompts System | Read/Write |
| LLM Prompts User | Read/Write |
| Major Incident | Read/Write |
| Model | Read/Write |
| Model Job | Read/Write |
| Ontology | Read/Write |
| Ontology Entity | Read/Write |
| Privacy Access | Read |
| Prompt Studio | Read |
| Publish To SOR | Read/Write |
| Request | Read/Write |
| System Trigger | Read/Write |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | Read/Write |
### Analytics Viewer
Gathers Analytics data from **Settings > Platform > Analytics** pages to create reports and analyze results.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | Read |
| Access Control | Read |
| AI Discovery CMDB | Read |
| AI Workflows | Read |
| Audit | |
| Channels | Read |
| Conversation Message | Read/Write |
| Configurations | |
| Data Source | Read |
| Data Type | |
| Direct Escalation | Read |
| Email Template | |
| Event Trigger | |
| Hyperflow | Read |
| Integrations | Read |
| Intelligent Alert | Read/Write |
| Intents | Read |
| Intent Review | Read |
| Job Execution | Read |
| Knowledge | Read |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | Read/Write |
| Model | |
| Model Job | |
| Ontology | Read/Write |
| Ontology Entity | |
| Privacy Access | |
| Prompt Studio | |
| Publish to SOR | |
| Request | Read |
| System Trigger | Read |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
### Annotator
Adds utterances to Intents and enhances Intent Identification.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | Read |
| Access Control | Read |
| AI Discovery CMDB | |
| AI Workflows | Read |
| Audit | |
| Channels | Read |
| Conversation Message | Read/Write |
| Configurations | |
| Data Source | Read |
| Data Type | |
| Direct Escalation | Read/Write |
| Email Template | |
| Event Trigger | |
| Hyperflow | Read |
| Integrations | Read |
| Intelligent Alert | |
| Intents | Read/Write |
| Intent Review | Read |
| Job Execution | Read |
| Knowledge | Read |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | |
| Model | |
| Model Job | |
| Ontology | Read/Write |
| Ontology Entity | Read |
| Privacy Access | |
| Prompt Studio | |
| Publish to SOR | |
| Request | Read/Write |
| System Trigger | Read |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
### Developer
Creates and updates the virtual assistant. Tasks may include:
* Adding data sources
* Updating integrations
* LLM operations
* Setting up workflows, workflow generation, and content generation.
Their tasks often include commands in the **Settings > Platform** area of the Admin UI or customizing the virtual assistant using REST APIs.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | Read |
| Access Control | |
| AI Discovery CMDB | |
| AI Workflows | Read/Write |
| Audit | Read |
| Channels | Read/Write |
| Conversation Message | Read/Write |
| Configurations | Read |
| Data Source | Read |
| Data Type | |
| Direct Escalation | Read/Write |
| Email Template | Read/Write |
| Event Trigger | |
| Hyperflow | Read/Write |
| Integrations | |
| Intelligent Alert | |
| Intents | Read/Write |
| Intent Review | Read/Write |
| Job Execution | |
| Knowledge | Read/Write |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | Read |
| Model | Read/Write |
| Model Job | Read/Write |
| Ontology | Read/Write |
| Ontology Entity | Read/Write |
| Privacy Access | N |
| Prompt Studio | |
| Publish to SOR | |
| Request | Read/Write |
| System Trigger | |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
### Help Desk Agent
Customer Support Agent for IT
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | Read |
| Access Control | Read |
| AI Discovery CMDB | |
| AI Workflows | Read |
| Audit | |
| Channels | Read |
| Conversation Message | Read/Write |
| Configurations | |
| Data Source | Read |
| Data Type | |
| Direct Escalation | Read |
| Email Template | |
| Event Trigger | |
| Hyperflow | Read |
| Integrations | Read |
| Intelligent Alert | |
| Intents | Read |
| Intent Review | Read |
| Job Execution | Read |
| Knowledge | Read |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | |
| Model | |
| Model Job | |
| Ontology | Read/Write |
| Ontology Entity | Read |
| Privacy Access | |
| Prompt Studio | |
| Publish to SOR | |
| Request | Read |
| System Trigger | Read |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
### IT Specialist
Monitors information collected by the virtual assistant, and acts as the Live Agent to work with IT customers on advanced or unanticipated issues. Monitors information collected by the virtual assistant, and acts as the Live Agent to work with IT customers on advanced or unanticipated issues.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | |
| Access Control | |
| AI Discovery CMDB | |
| AI Workflows | Read |
| Audit | |
| Channels | Read |
| Conversation Message | |
| Configurations | |
| Data Source | Read |
| Data Type | |
| Direct Escalation | |
| Email Template | |
| Event Trigger | |
| Hyperflow | |
| Integrations | Read |
| Intelligent Alert | Read/Write |
| Intents | |
| Intent Review | |
| Job Execution | Read |
| Knowledge | |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | Read |
| Model | |
| Model Job | |
| Ontology | |
| Ontology Entity | |
| Privacy Access | |
| Prompt Studio | |
| Publish to SOR | |
| Request | |
| System Trigger | Read |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
### IT User
Interacts with the virtual assistant.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | |
| Access Control | |
| AI Discovery CMDB | Read |
| AI Workflows | Read |
| Audit | |
| Channels | Read |
| Conversation Message | |
| Configurations | |
| Data Source | Read |
| Data Type | |
| Direct Escalation | |
| Email Template | |
| Event Trigger | |
| Hyperflow | |
| Integrations | Read |
| Intelligent Alert | Read/Write |
| Intents | |
| Intent Review | |
| Job Execution | Read |
| Knowledge | |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | Read/Write |
| Model | |
| Model Job | |
| Ontology | |
| Ontology Entity | |
| Privacy Access | |
| Prompt Studio | |
| Publish to SOR | |
| Request | |
| System Trigger | Read |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
### Moderator
Responds to comments and feedback about the virtual assistant. May use the **Settings > AI Workbench,** **Settings > AI Learning** and **Audit Trail** sections of the Admin UI.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | |
| Access Control | |
| AI Discovery CMDB | |
| AI Workflows | Read |
| Audit | Read |
| Channels | Read |
| Conversation Message | Read |
| Configurations | Read |
| Data Source | Read |
| Data Type | |
| Direct Escalation | Read |
| Email Template | Read |
| Event Trigger | |
| Hyperflow | Read |
| Integrations | Read |
| Intelligent Alert | |
| Intents | Read |
| Intent Review | Read |
| Job Execution | Read |
| Knowledge | Read |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | Read |
| Model | Read |
| Model Job | Read |
| Ontology | Read |
| Ontology Entity | Read |
| Privacy Access | |
| Prompt Studio | |
| Publish to SOR | |
| Request | Read |
| System Trigger | Read |
| Tenants | |
| Tickets | |
| Users | |
| User Accounts | Read |
### Operations Manager
Uses the **AI Observability** and **AI Observability CMDB** commands in the Admin UI to review Ticket Incidents and the overall system setup.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | |
| Access Control | |
| AI Discovery CMDB | Read |
| AI Workflows | Read |
| Audit | |
| Channels | Read |
| Conversation Message | |
| Configurations | |
| Data Source | Read |
| Data Type | |
| Direct Escalation | |
| Email Template | |
| Event Trigger | |
| Hyperflow | |
| Integrations | Read |
| Intelligent Alert | Read/Write |
| Intents | |
| Intent Review | |
| Job Execution | Read |
| Knowledge | |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | Read/Write |
| Model | |
| Model Job | |
| Ontology | |
| Ontology Entity | |
| Privacy Access | |
| Prompt Studio | |
| Publish to SOR | |
| Request | |
| System Trigger | Read |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
### VP/Director IT Ops
Reviews **Analytics** and statistics at a high level, to determine future needs.
#### Permissions
| Feature | Privileges |
|---|
| Aisera GPT | |
| Access Control | |
| AI Discovery CMDB | Read |
| AI Workflows | Read |
| Audit | |
| Channels | Read |
| Conversation Message | |
| Configurations | |
| Data Source | Read |
| Data Type | |
| Direct Escalation | |
| Email Template | |
| Event Trigger | |
| Hyperflow | |
| Integrations | Read |
| Intelligent Alert | Read/Write |
| Intents | |
| Intent Review | |
| Job Execution | Read |
| Knowledge | |
| LLM Prompts System | |
| LLM Prompts User | |
| Major Incident | Read/Write |
| Model | |
| Model Job | |
| Ontology | |
| Ontology Entity | |
| Privacy Access | |
| Prompt Studio | |
| Publish To SOR | |
| Request | |
| System Trigger | Read |
| Tenants | |
| Tickets | Read |
| Users | Read |
| User Accounts | |
---
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