Why extract solutions from the Ticket Comments?

Human IT Serice Agents frequently disregard resolution notes for closed tickets.

.To address this concern, the Aisera GenAI platform extracts vital information from diverse ticket comments. This capability empowers us to create precise and elaborate solutions that form a sturdy knowledge base. This resource can then be utilized by other agents to efficiently resolve similar issues in less time.

This feature was created to enhance overall knowledge coverage. Granting access to a wide range of solutions and information, simplifies the process of creating a knowledge base from scratch. This, in turn, improves your knowledge serach.

You no longer have to rely solely on resolution notes. The valuable information extracted from comments offers a holistic view of the ticket resolution process. When you extract comments from tickets, you reduce the time spent on information retrieval and knowledge base creation. Instead, you gain access to a diverse repository of knowledge encompassing various issues and resolutions.