Available Actions for Generated Knowledge Articles

Actions Available for from the Generated Knowledge window include:

1. Click on the Document Title

Clicking the document title navigates the user to the Document Details page in the Aisera Admin UI.

On this page, you can:

• Edit the document.

• Publish it to Aisera for bot consumption.

• Publish it to the Source of Record (SOR) in their knowledge management system.

• Provide feedback on the AI-generated document.

• Add operational tags for better classification.

• Note: Similarity check and validated chunk data are not yet available; they will be added in future releases.

2. Publish to SOR from Agent Assist

You can publish the document to your knowledge management system directly by clicking the configurable Publish icon.

After an article is published, an integrated system icon appears:

Selecting this icon takes the you directly to the document in the source system.

You can also copy the URL by right-clicking on the icon.

Once the document is published, it cannot be republished.

Ref to the section, Failure Messages, if any of the configurations are missing.