> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/knowledge-generation-error-messages.md).

# Knowledge Generation Error Messages

### Error Cases and Acknowledgement Messages

If your document generation fails, you may see one of the following messages.

| **Scenario**                                                                                 | **Error/Acknowledgement Message**                        |
| -------------------------------------------------------------------------------------------- | -------------------------------------------------------- |
| Any technical or LLM errors                                                                  | Document generation failed. Please retry.                |
| Ticket title is missing, and user tries to generate a document                               | Title is blank. Add a title and retry.                   |
| Ticket has no comments or resolution notes (close notes)                                     | Comments are blank. Please add comments and try again.   |
| <p>No template selected in the channel configuration before document generation </p><p> </p> | Please select a template before generating the document. |

After the application/bot user corrects the data, they can click the **Generate Knowledge** button again. Upon successful completion, the generated knowledge will appear in the widget in the format chosen as the selected template. &#x20;