Knowledge Generation Error Messages

Error Cases and Acknowledgement Messages

If your document generation fails, you may see one of the following messages.

Scenario	Error/Acknowledgement Message
Any technical or LLM errors	Document generation failed. Please retry.
Ticket title is missing, and user tries to generate a document	Title is blank. Add a title and retry.
Ticket has no comments or resolution notes (close notes)	Comments are blank. Please add comments and try again.
No template selected in the channel configuration before document generation	Please select a template before generating the document.

After the application/bot user corrects the data, they can click the Generate Knowledge button again. Upon successful completion, the generated knowledge will appear in the widget in the format chosen as the selected template.