> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/knowledge-generation-error-messages.md).

# Knowledge Generation Error Messages

### Error Cases and Acknowledgement Messages

If your document generation fails, you may see one of the following messages.

| **Scenario**                                                                                 | **Error/Acknowledgement Message**                        |
| -------------------------------------------------------------------------------------------- | -------------------------------------------------------- |
| Any technical or LLM errors                                                                  | Document generation failed. Please retry.                |
| Ticket title is missing, and user tries to generate a document                               | Title is blank. Add a title and retry.                   |
| Ticket has no comments or resolution notes (close notes)                                     | Comments are blank. Please add comments and try again.   |
| <p>No template selected in the channel configuration before document generation </p><p> </p> | Please select a template before generating the document. |

After the application/bot user corrects the data, they can click the **Generate Knowledge** button again. Upon successful completion, the generated knowledge will appear in the widget in the format chosen as the selected template. &#x20;


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results/knowledge-generation-error-messages.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.