> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/content-generation-from-tickets/analyze-kb-article-generation-results.md).
# Analyze KB Article Generation Results
There are two ways to generate Knowledge Base articles from the tickets that are attached to the specific application/bot.
1. **From Bulk Tickets (via Knowledge Generation Job):**
Navigate to Content Generation > Knowledge Generation Clustered Tickets, choose Job Configuration from the Settings pull-down menu and then click the Generate Knowledge button. The results for this option are returned on the Content Generation -> AI Generated Documents -> Bulk Tab
2. **From Single Ticket:**
Start from the Agent Assist application/bot and click the Generate Knowledge from Individual Ticket button.
The results for this option are returned on the Content Generation -> AI Generated Documents -> Single tab.
From **SOR -> Tickets**, you can navigate to the **Tickets** page in multiple ways:
* Go to **SOR → Tickets**, or
* Click on the **Ticket Count** in **Content Generation → AI Generated Documents → Bulk tab**, or
* Click the **Data Processing Funnel** button and select any purple or grey box, which will navigate to the **Tickets List** page.
From the **Tickets** List page, click on a specific ticket to open the Ticket Details page.
### Purpose of Navigation via Content Generation
Navigation through Content Generation helps you review tickets within a cluster.
* If you are not satisfied with the automatically selected representative ticket, you can manually choose a specific ticket from the cluster and generate knowledge from that single ticket.
* Similarly, for bad-quality tickets, you can select the ticket, add Additional Comments, and generate the document without waiting for IT agents to update the ticket in the source system and then re-ingest it into Aisera.
This allows you to directly add comments to a single ticket and generate the document immediately.