Content Generation from Tickets

This section contains the following topics:

Why extract solutions from the Ticket Comments?

Setup Guide for Knowledge Generation

Step-by-Step Guide to Setup the Knowledge Generation

Loading the JSON file

Knowledge Generation configuration setup

Start the Knowledge Generation

Generated Knowledge Data Source

Knowledge Generation & Similarity Check Logic

Knowledge Generation Data processing

Tickets Considered for Subsequent Runs

Similarity Check Logic

Analyze KB Article Generation Results

AI Generated Documents from Bulk Tickets

AI Generated Document from Single Ticket

Single Ticket Tab

Knowledge Generation Error Messages

AI Generated Document Details-Side Panel

Available Actions for Generated Knowledge Articles

Generating Documents from the Aisera Admin UI

Functionality of Generated Documents that are Recrawled

Similar Documents Page