Content Generation from Tickets

This section contains the following topics:

Why extract solutions from the Ticket Comments?

Setup Guide for Knowledge Generation

Step-by-Step Guide to Setup the Knowledge Generation

Loading the JSON file to show knowledge fields and values on the Knowledge Mapping page

Knowledge Generation configuration setup

Kick off Knowledge Generation

Generated Knowledge Data source

Knowledge Generation & Similarity Check Logic

Knowledge Generation Data processing

Similarity check logic

Tickets Considered for Subsequent Runs

Analyze KB Article Generation Results

AI Generated Documents from Bulk Tickets

AI Generated Document from Single Ticket

AI Generated Document Details-Side Panel

Functionality of Generated Documents that are Recrawled

Similar Documents Page

Functional Details