# Customize Bot Menu (Policy)

You can customize the options for your Webchat users by setting up a Webchat Policy. The Policy needs to follow a valid JSON structure.

### To Set a Webchat Policy:

1. Navigate to **Settings > Channels**.
2. Open the Webchat Channel that you want to customize.
3. Click the **pencil icon** to edit the channel.
4.
5.

```
<figure><img src="https://3281977978-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvBFXjH9S1CAy9f5hzg5Q%2Fuploads%2F8hL4gpfajeHcIVMQxNvt%2Fwebchat_policy.png?alt=media&#x26;token=2fd52d21-2dca-4495-87ae-3d13692d3f2a" alt=""><figcaption></figcaption></figure>
```

6. Add customizations per the table below.