> For the complete documentation index, see [llms.txt](https://docs.aisera.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aisera.com/aisera-platform/channels/aisera-webchat/customize-bot-menu-policy.md).

# Customize Bot Menu (Policy)

You can customize the options for your Webchat users by setting up a Webchat Policy. The Policy needs to follow a valid JSON structure.

### To Set a Webchat Policy:

1. Navigate to **Settings > Channels**.
2. Open the Webchat Channel that you want to customize.
3. Click the **pencil icon** to edit the channel.
4.
5.

```
<figure><img src="/files/aleOFylJOc1WnVwSPV0T" alt=""><figcaption></figcaption></figure>
```

6. Add customizations per the table below.