# Customize Bot Menu (Policy)

You can customize the options for your Webchat users by setting up a Webchat Policy. The Policy needs to follow a valid JSON structure.

### To Set a Webchat Policy:

1. Navigate to **Settings > Channels**.
2. Open the Webchat Channel that you want to customize.
3. Click the **pencil icon** to edit the channel.
4.
5.

```
<figure><img src="/files/aleOFylJOc1WnVwSPV0T" alt=""><figcaption></figcaption></figure>
```

6. Add customizations per the table below.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.aisera.com/aisera-platform/channels/aisera-webchat/customize-bot-menu-policy.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.