Customize Bot Menu (Policy)

You can customize the options for your Webchat users by setting up a Webchat Policy. The Policy needs to follow a valid JSON structure.

To Set a Webchat Policy:

1. Navigate to Settings > Channels.

2. Open the Webchat Channel that you want to customize.

3. Click the pencil icon to edit the channel.

5. 
6. Add customizations per the table below.