# Generic

The following data source functions are supported by the Generic Data Source when used with a Generic Integration.

## **Supported AI Learning Functions**

<table data-header-hidden><thead><tr><th width="200.033203125">Data Source Function</th><th width="263.64453125">Aisera Field</th><th>Data Source Field</th></tr></thead><tbody><tr><td>Learn Tickets</td><td>DisplayId</td><td>display_id</td></tr><tr><td>Learn Tickets</td><td>Id</td><td>id</td></tr><tr><td>Learn Tickets</td><td>Title</td><td>title</td></tr><tr><td>Learn Tickets</td><td>Description</td><td>description</td></tr><tr><td>Learn Tickets</td><td>TicketUri</td><td>uri</td></tr><tr><td>Learn Tickets</td><td>CreationDate</td><td>created_date</td></tr><tr><td>Learn Tickets</td><td>LastUpdatedDate</td><td>updated_date</td></tr><tr><td>Learn Tickets</td><td>ResolutionDate</td><td>resolved_date</td></tr><tr><td>Learn Tickets</td><td>ClosedDate</td><td>closed_date</td></tr><tr><td>Learn Tickets</td><td>ClosedById</td><td>closedBy</td></tr><tr><td>Learn Tickets</td><td>Status</td><td>status</td></tr><tr><td>Learn Tickets</td><td>Priority</td><td>priority</td></tr><tr><td>Learn Tickets</td><td>Severity</td><td>severity</td></tr><tr><td>Learn Tickets</td><td>Category</td><td>category</td></tr><tr><td>Learn Tickets</td><td>SubCategory</td><td>subCategory</td></tr><tr><td>Learn Tickets</td><td>Resolution</td><td>resolution</td></tr><tr><td>Learn Tickets</td><td>CaseComment id</td><td>comments[*].comment_id</td></tr><tr><td>Learn Tickets</td><td>CaseComment text</td><td>comments[*].comment_text</td></tr><tr><td>Learn Tickets</td><td>CaseComment OwnedBy externalId</td><td>comments[*].comment_created_by</td></tr><tr><td>Learn Tickets</td><td>AssignedToId</td><td>assigned_to_id</td></tr><tr><td>Learn Tickets</td><td>AssignedToEmail</td><td>assignee.email</td></tr><tr><td>Learn Tickets</td><td>ReporterId</td><td>reporter.id</td></tr><tr><td>Learn Tickets</td><td>ReporterEmail</td><td>reporter.email</td></tr><tr><td>Learn Incidents</td><td></td><td></td></tr><tr><td>Learn Alerts</td><td>DisplayId</td><td>display_id</td></tr><tr><td>Learn Alerts</td><td>Id</td><td>id</td></tr><tr><td>Learn Alerts</td><td>Title</td><td>title</td></tr><tr><td>Learn Alerts</td><td>Description</td><td>description</td></tr><tr><td>Learn Alerts</td><td>TicketUri</td><td>uri</td></tr><tr><td>Learn Alerts</td><td>CreationDate</td><td>created_date</td></tr><tr><td>Learn Alerts</td><td>LastUpdatedDate</td><td>updated_date</td></tr><tr><td>Learn Alerts</td><td>ResolutionDate</td><td>resolved_date</td></tr><tr><td>Learn Alerts</td><td>ClosedDate</td><td>closed_date</td></tr><tr><td>Learn Alerts</td><td>ClosedById</td><td>closedBy</td></tr><tr><td>Learn Alerts</td><td>Status</td><td>status</td></tr><tr><td>Learn Alerts</td><td>Priority</td><td>priority</td></tr><tr><td>Learn Alerts</td><td>Severity</td><td>severity</td></tr><tr><td>Learn Alerts</td><td>Category</td><td>category</td></tr><tr><td>Learn Alerts</td><td>SubCategory</td><td>subCategory</td></tr><tr><td>Learn Alerts</td><td>Resolution</td><td>resolution</td></tr><tr><td>Learn Alerts</td><td>CaseComment id</td><td>comments[*].comment_id</td></tr><tr><td>Learn Alerts</td><td>CaseComment text</td><td>comments[*].comment_text</td></tr><tr><td>Learn Alerts</td><td>CaseComment OwnedBy externalId</td><td>comments[*].comment_created_by</td></tr><tr><td>Learn Alerts</td><td>AssignedToId</td><td>assigned_to_id</td></tr><tr><td>Learn Alerts</td><td>AssignedToEmail</td><td>assignee.email</td></tr><tr><td>Learn Alerts</td><td>ReporterId</td><td>reporter_id</td></tr><tr><td>Learn Alerts</td><td>ReporterEmail</td><td>reporter.email</td></tr><tr><td>Learn Alerts</td><td>StartTime</td><td>start_time</td></tr><tr><td>Learn Alerts</td><td>EndTime</td><td>end_time</td></tr><tr><td>Learn Alerts</td><td>Subject</td><td>subject</td></tr><tr><td>Learn Alerts</td><td>Labels</td><td>labels</td></tr><tr><td>Learn Alerts</td><td>Host</td><td>host</td></tr><tr><td>Learn Alerts</td><td>Source</td><td>source</td></tr><tr><td>Learn Alerts</td><td>AlertType</td><td>alert_type</td></tr><tr><td>Learn Alerts</td><td>FingerPrint</td><td>finger_print</td></tr><tr><td>Learn Alerts</td><td>EventType</td><td>event_type</td></tr><tr><td>Learn Alerts</td><td>Resource</td><td>resource</td></tr><tr><td>Learn Alerts</td><td>SourceLink</td><td>source_link</td></tr><tr><td>Learn Alerts</td><td>State</td><td>state</td></tr><tr><td>Learn Problems</td><td></td><td></td></tr><tr><td>Learn Interactions</td><td></td><td></td></tr><tr><td>Learn Requests</td><td></td><td></td></tr><tr><td>Learn Request Items</td><td></td><td></td></tr><tr><td>Learn Change Requests</td><td></td><td></td></tr><tr><td>Create Tickets</td><td></td><td></td></tr><tr><td>Learn KB</td><td></td><td></td></tr><tr><td>Learn Users</td><td>ExternalId</td><td>id</td></tr><tr><td>Learn Users</td><td>UserEmail</td><td>email</td></tr><tr><td>Learn Users</td><td>UserEmail</td><td>identity_email</td></tr><tr><td>Learn Users</td><td>FirstName</td><td>first_name</td></tr><tr><td>Learn Users</td><td>LastName</td><td>last_name</td></tr><tr><td>Learn Users</td><td>department</td><td>department</td></tr><tr><td>Learn Users</td><td>GroupIds</td><td>groups</td></tr><tr><td>Learn User Profiles</td><td>ExternalId</td><td>id</td></tr><tr><td>Learn User Profiles</td><td>UserEmail</td><td>email</td></tr><tr><td>Learn User Profiles</td><td>UserEmail</td><td>identity_email</td></tr><tr><td>Learn User Profiles</td><td>Username</td><td>username</td></tr><tr><td>Learn User Profiles</td><td>Username</td><td>identity_userName</td></tr><tr><td>Learn User Profiles</td><td>FirstName</td><td>first_name</td></tr><tr><td>Learn User Profiles</td><td>FirstName</td><td>identity_firstName</td></tr><tr><td>Learn User Profiles</td><td>LastName</td><td>last_name</td></tr><tr><td>Learn User Profiles</td><td>LastName</td><td>identity_lastName</td></tr><tr><td>Learn User Profiles</td><td>department</td><td>department</td></tr><tr><td>Learn User Profiles</td><td>GroupIds</td><td>groups</td></tr><tr><td>Learn User Profiles</td><td>Name</td><td>identity_name</td></tr><tr><td>Learn User Profiles</td><td>MiddleName</td><td>identity_middleName</td></tr><tr><td>Learn User Profiles</td><td>Identity</td><td>id</td></tr><tr><td>Learn User Profiles</td><td>Gender</td><td>generalInfo_gender</td></tr><tr><td>Learn User Profiles</td><td>PreferedLanguage</td><td>generalInfo_preferredLanguage</td></tr><tr><td>Learn User Profiles</td><td>DateFormat</td><td>generalInfo_dateFormat</td></tr><tr><td>Learn User Profiles</td><td>EmployeeId</td><td>workInfo_employeeId</td></tr><tr><td>Learn User Profiles</td><td>EmployeeType</td><td>workInfo_employeeType</td></tr><tr><td>Learn User Profiles</td><td>Status</td><td>workInfo_status</td></tr><tr><td>Learn User Profiles</td><td>Title</td><td>workInfo_title</td></tr><tr><td>Learn User Profiles</td><td>IsVip</td><td>workInfo_isVip</td></tr><tr><td>Learn User Profiles</td><td>Company</td><td>workInfo_company</td></tr><tr><td>Learn User Profiles</td><td>DeskPhone</td><td>workInfo_deskPhone</td></tr><tr><td>Learn User Profiles</td><td>CellPhone</td><td>workInfo_cellPhone</td></tr><tr><td>Learn User Profiles</td><td>DepartmentName</td><td>workInfo_department.name</td></tr><tr><td>Learn User Profiles</td><td>DepartmentName</td><td>workInfo_department.description</td></tr><tr><td>Learn User Profiles</td><td>GroupNames</td><td>workInfo_groupNames</td></tr><tr><td>Learn User Profiles</td><td>CurrentLocation.Street</td><td>currentLocation_address_street</td></tr><tr><td>Learn User Profiles</td><td>CurrentLocation.City</td><td>currentLocation_address_city</td></tr><tr><td>Learn User Profiles</td><td>CurrentLocation.State</td><td>currentLocation_address_state</td></tr><tr><td>Learn User Profiles</td><td>CurrentLocation.Country</td><td>currentLocation_address_country</td></tr><tr><td>Learn User Profiles</td><td>CurrentLocation.ZipCode</td><td>currentLocation_address_zipCode</td></tr><tr><td>Learn User Profiles</td><td>CurrentLocation.TimeZone</td><td>currentLocation_timeZone</td></tr><tr><td>Learn User Profiles</td><td>CustomFieldsKey</td><td>customFields_key</td></tr><tr><td>Learn User Profiles</td><td>CustomFieldsValue</td><td>customFields_value</td></tr><tr><td>Learn User Profiles</td><td>SettingsTrustedAgent</td><td>settings_trustedAgent</td></tr><tr><td>Learn User Profiles</td><td>SettingsPreferredBotLanguage</td><td>settings_preferredBotLanguage</td></tr><tr><td>Learn User Profiles</td><td>ExternalId</td><td>externalConfigs_externalId</td></tr><tr><td>Learn User Groups</td><td>ExternalId</td><td>id</td></tr><tr><td>Learn User Groups</td><td>UserEmail</td><td>email</td></tr><tr><td>Learn User Groups</td><td>Username</td><td>username</td></tr><tr><td>Learn User Groups</td><td>FirstName</td><td>first_name</td></tr><tr><td>Learn User Groups</td><td>LastName</td><td>last_name</td></tr><tr><td>Learn User Groups</td><td>department</td><td>department</td></tr><tr><td>Learn User Groups</td><td>GroupIds</td><td>groups</td></tr><tr><td>Learn User Groups</td><td>Identity</td><td>id</td></tr><tr><td>Learn User Groups</td><td>EntityIdentity externalId</td><td>id</td></tr><tr><td>Learn User Groups</td><td>Name</td><td>name</td></tr><tr><td>Learn User Groups</td><td>UserIds</td><td>userIds</td></tr><tr><td>Learn User Groups</td><td>email</td><td>email</td></tr><tr><td>Learn Service Catalogs</td><td>Id</td><td>id</td></tr><tr><td>Learn Service Catalogs</td><td>Title</td><td>title</td></tr><tr><td>Learn Service Catalogs</td><td>GenerateSkill</td><td>generateSkill</td></tr><tr><td>Learn Service Catalogs</td><td>Description</td><td>description</td></tr><tr><td>Learn Service Catalogs</td><td>HasCategories</td><td>hasCategories</td></tr><tr><td>Learn Service Catalogs</td><td>HasItems</td><td>hasItems</td></tr><tr><td>Learn Service Catalogs</td><td>DesktopImage</td><td>desktopImage</td></tr><tr><td>Learn CMDB</td><td></td><td></td></tr><tr><td>Learn Locations</td><td>externalId</td><td>id</td></tr><tr><td>Learn Locations</td><td>Building</td><td>building</td></tr><tr><td>Learn Locations</td><td>City</td><td>city</td></tr><tr><td>Learn Locations</td><td>State</td><td>state</td></tr><tr><td>Learn Locations</td><td>Country</td><td>country</td></tr><tr><td>Learn Locations</td><td>ZipCode</td><td>zipCode</td></tr><tr><td>Learn Locations</td><td>Longitude</td><td></td></tr><tr><td>Learn Locations</td><td>Latitude</td><td>latitude</td></tr><tr><td>Learn Assets</td><td>DisplayName</td><td>displayName</td></tr><tr><td>Learn Assets</td><td>AssetTag</td><td>assetTag</td></tr><tr><td>Learn Assets</td><td>State</td><td>state</td></tr><tr><td>Learn Assets</td><td>cost</td><td>cost</td></tr><tr><td>Learn Assets</td><td>AssignedToId</td><td>assigned_to_id</td></tr><tr><td>Learn Assets</td><td>SubState</td><td>subState</td></tr><tr><td>Learn Assets</td><td>ciId</td><td>ci_name</td></tr><tr><td>Learn Assets</td><td>modelCategory</td><td>modelCategory</td></tr><tr><td>Learn Assets</td><td>Model</td><td>model</td></tr><tr><td>Learn Assets</td><td>Company</td><td>company</td></tr><tr><td>Ticket Management</td><td></td><td></td></tr><tr><td>Remote Executor</td><td></td><td></td></tr><tr><td>Event Trigger</td><td></td><td></td></tr></tbody></table>