Generic

The following data source functions are supported by the Generic Data Source when used with a Generic Integation.

Supported Learning Functions

Learn Tickets	DisplayId	display_id
Learn Tickets	Id	id
Learn Tickets	Title	title
Learn Tickets	Description	description
Learn Tickets	TicketUri	uri
Learn Tickets	CreationDate	created_date
Learn Tickets	LastUpdatedDate	updated_date
Learn Tickets	ResolutionDate	resolved_date
Learn Tickets	ClosedDate	closed_date
Learn Tickets	ClosedById	closedBy
Learn Tickets	Status	status
Learn Tickets	Priority	priority
Learn Tickets	Severity	severity
Learn Tickets	Category	category
Learn Tickets	SubCategory	subCategory
Learn Tickets	Resolution	resolution
Learn Tickets	CaseComment id	comments[*].comment_id
Learn Tickets	CaseComment text	comments[*].comment_text
Learn Tickets	CaseComment OwnedBy externalId	comments[*].comment_created_by
Learn Tickets	AssignedToId	assigned_to_id
Learn Tickets	AssignedToEmail	assignee.email
Learn Tickets	ReporterId	reporter.id
Learn Tickets	ReporterEmail	reporter.email
Learn Incidents
Learn Alerts	DisplayId	display_id
Learn Alerts	Id	id
Learn Alerts	Title	title
Learn Alerts	Description	description
Learn Alerts	TicketUri	uri
Learn Alerts	CreationDate	created_date
Learn Alerts	LastUpdatedDate	updated_date
Learn Alerts	ResolutionDate	resolved_date
Learn Alerts	ClosedDate	closed_date
Learn Alerts	ClosedById	closedBy
Learn Alerts	Status	status
Learn Alerts	Priority	priority
Learn Alerts	Severity	severity
Learn Alerts	Category	category
Learn Alerts	SubCategory	subCategory
Learn Alerts	Resolution	resolution
Learn Alerts	CaseComment id	comments[*].comment_id
Learn Alerts	CaseComment text	comments[*].comment_text
Learn Alerts	CaseComment OwnedBy externalId	comments[*].comment_created_by
Learn Alerts	AssignedToId	assigned_to_id
Learn Alerts	AssignedToEmail	assignee.email
Learn Alerts	ReporterId	reporter_id
Learn Alerts	ReporterEmail	reporter.email
Learn Alerts	StartTime	start_time
Learn Alerts	EndTime	end_time
Learn Alerts	Subject	subject
Learn Alerts	Labels	labels
Learn Alerts	Host	host
Learn Alerts	Source	source
Learn Alerts	AlertType	alert_type
Learn Alerts	FingerPrint	finger_print
Learn Alerts	EventType	event_type
Learn Alerts	Resource	resource
Learn Alerts	SourceLink	source_link
Learn Alerts	State	state
Learn Problems
Learn Interactions
Learn Requests
Learn Request Items
Learn Change Requests
Create Tickets
Learn KB
Learn Users	ExternalId	id
LearnUsers	UserEmail	email
LearnUsers	FirstName	first_name
LearnUsers	LastName	last_name
LearnUsers	department	department
LearnUsers	GroupIds	groups
LearnUserProfiles	ExternalId	id
LearnUserProfiles	UserEmail	email
		identity_email
LearnUserProfiles	Username	username
		identity_userName
LearnUserProfiles	FirstName	first_name
		identity_firstName
	LastName	last_name
		identity_lastName
LearnUserProfiles	department	department
LearnUserProfiles	GroupIds	groups
LearnUserProfiles	Name	identity_name
LearnUserProfiles	MiddleName	identity_middleName
LearnUserProfiles	Identity	id
LearnUserProfiles	Gender	generalInfo_gender
LearnUserProfiles	PreferedLanguage	generalInfo_preferredLanguage
LearnUserProfiles	DateFormat	generalInfo_dateFormat
LearnUserProfiles	EmployeeId	workInfo_employeeId
LearnUserProfiles	EmployeeType	workInfo_employeeType
LearnUserProfiles	Status	workInfo_status
LearnUserProfiles	Title	workInfo_title
LearnUserProfiles	IsVip	workInfo_isVip
LearnUserProfiles	Company	workInfo_company
LearnUserProfiles	DeskPhone	workInfo_deskPhone
LearnUserProfiles	CellPhone	workInfo_cellPhone
LearnUserProfiles	DepartmentName	workInfo_department.name
LearnUserProfiles	DepartmentName	workInfo_department.description
LearnUserProfiles	GroupNames	workInfo_groupNames
LearnUserProfiles	CurrentLocation.Street	currentLocation_address_street
LearnUserProfiles	CurrentLocation.City	currentLocation_address_city
LearnUserProfiles	CurrentLocation.State	currentLocation_address_state
LearnUserProfiles	CurrentLocation.Country	currentLocation_address_country
LearnUserProfiles	CurrentLocation.ZipCode	currentLocation_address_zipCode
LearnUserProfiles	CurrentLocation.TimeZone	currentLocation_timeZone
LearnUserProfiles	CustomFieldsKey	customFields_key
LearnUserProfiles	CustomFieldsValue	customFields_value
LearnUserProfiles	SettingsTrustedAgent	settings_trustedAgent
LearnUserProfiles	SettingsPreferredBotLanguage	settings_preferredBotLanguage
LearnUserProfiles	ExternalId	externalConfigs_externalId
LearnUserGroups	ExternalId	id
LearnUserGroups	UserEmail	email
LearnUserGroups	Username	username
LearnUserGroups	FirstName	first_name
LearnUserGroups	LastName	last_name
LearnUserGroups	department	department
LearnUserGroups	GroupIds	groups
LearnUserGroups	Identity	id
LearnUserGroups	EntityIdentity externalId	id
LearnUserGroups	Name	name
LearnUserGroups	UserIds	userIds
LearnUserGroups	email	email
LearnServiceCatalogs	Id	id
LearnServiceCatalogs	Title	title
LearnServiceCatalogs	GenerateSkill	generateSkill
LearnServiceCatalogs	Description	description
LearnServiceCatalogs	HasCategories	hasCategories
LearnServiceCatalogs	HasItems	hasItems
LearnServiceCatalogs	DesktopImage	desktopImage
LearnCMDB
LearnLocations	externalId	id
LearnLocations	Building	building
LearnLocations	City	city
LearnLocations	State	state
LearnLocations	Country	country
LearnLocations	ZipCode	zipCode
LearnLocations	Longitude
LearnLocations	Latitude	latitude
LearnAssets	DisplayName	displayName
LearnAssets	AssetTag	assetTag
LearnAssets	State	state
LearnAssets	cost	cost
LearnAssets	AssignedToId	assigned_to_id
LearnAssets	SubState	subState
LearnAssets	ciId	ci_name
LearnAssets	modelCategory	modelCategory
LearnAssets	Model	model
LearnAssets	Company	company
Ticket Management
Remote Executor
Event Trigger