Generic

The following data source functions are supported by the Generic integration.

Supported Learning Functions

Learn Tickets	DisplayId	display_id
Learn Tickets	Id	id
Learn Tickets	Title	title
Learn Tickets	Description	description
Learn Tickets	TicketUri	uri
Learn Tickets	CreationDate	created_date
Learn Tickets	LastUpdatedDate	updated_date
Learn Tickets	ResolutionDate	resolved_date
Learn Tickets	ClosedDate	closed_date
Learn Tickets	ClosedById	closedBy
Learn Tickets	Status	status
Learn Tickets	Priority	priority
Learn Tickets	Severity	severity
Learn Tickets	Category	category
Learn Tickets	SubCategory	subCategory
Learn Tickets	Resolution	resolution
Learn Tickets	CaseComment id	comments[*].comment_id
Learn Tickets	CaseComment text	comments[*].comment_text
Learn Tickets	CaseComment OwnedBy externalId	comments[*].comment_created_by
Learn Tickets	AssignedToId	assigned_to_id
Learn Tickets	AssignedToEmail	assignee.email
Learn Tickets	ReporterId	reporter.id
Learn Tickets	ReporterEmail	reporter.email
Learn Incidents
Learn Alerts	DisplayId	display_id
Learn Alerts	Id	id
Learn Alerts	Title	title
Learn Alerts	Description	description
Learn Alerts	TicketUri	uri
Learn Alerts	CreationDate	created_date
Learn Alerts	LastUpdatedDate	updated_date
Learn Alerts	ResolutionDate	resolved_date
Learn Alerts	ClosedDate	closed_date
Learn Alerts	ClosedById	closedBy
Learn Alerts	Status	status
Learn Alerts	Priority	priority
Learn Alerts	Severity	severity
Learn Alerts	Category	category
Learn Alerts	SubCategory	subCategory
Learn Alerts	Resolution	resolution
Learn Alerts	CaseComment id	comments[*].comment_id
Learn Alerts	CaseComment text	comments[*].comment_text
Learn Alerts	CaseComment OwnedBy externalId	comments[*].comment_created_by
Learn Alerts	AssignedToId	assigned_to_id
Learn Alerts	AssignedToEmail	assignee.email
Learn Alerts	ReporterId	reporter_id
Learn Alerts	ReporterEmail	reporter.email
Learn Alerts	StartTime	start_time
Learn Alerts	EndTime	end_time
Learn Alerts	Subject	subject
Learn Alerts	Labels	labels
Learn Alerts	Host	host
Learn Alerts	Source	source
Learn Alerts	AlertType	alert_type
Learn Alerts	FingerPrint	finger_print
Learn Alerts	EventType	event_type
Learn Alerts	Resource	resource
Learn Alerts	SourceLink	source_link
Learn Alerts	State	state
Learn Problems
Learn Interactions
Learn Requests
Learn Request Items
Learn Change Requests
Create Tickets
Learn KB
Learn Users	ExternalId	id
	UserEmail	email
	FirstName	first_name