Generic

The following data source functions are supported by the Generic Data Source when used with a Generic Integration.

Supported AI Learning Functions

Learn Tickets	DisplayId	display_id
Learn Tickets	Id	id
Learn Tickets	Title	title
Learn Tickets	Description	description
Learn Tickets	TicketUri	uri
Learn Tickets	CreationDate	created_date
Learn Tickets	LastUpdatedDate	updated_date
Learn Tickets	ResolutionDate	resolved_date
Learn Tickets	ClosedDate	closed_date
Learn Tickets	ClosedById	closedBy
Learn Tickets	Status	status
Learn Tickets	Priority	priority
Learn Tickets	Severity	severity
Learn Tickets	Category	category
Learn Tickets	SubCategory	subCategory
Learn Tickets	Resolution	resolution
Learn Tickets	CaseComment id	comments[*].comment_id
Learn Tickets	CaseComment text	comments[*].comment_text
Learn Tickets	CaseComment OwnedBy externalId	comments[*].comment_created_by
Learn Tickets	AssignedToId	assigned_to_id
Learn Tickets	AssignedToEmail	assignee.email
Learn Tickets	ReporterId	reporter.id
Learn Tickets	ReporterEmail	reporter.email
Learn Incidents
Learn Alerts	DisplayId	display_id
Learn Alerts	Id	id
Learn Alerts	Title	title
Learn Alerts	Description	description
Learn Alerts	TicketUri	uri
Learn Alerts	CreationDate	created_date
Learn Alerts	LastUpdatedDate	updated_date
Learn Alerts	ResolutionDate	resolved_date
Learn Alerts	ClosedDate	closed_date
Learn Alerts	ClosedById	closedBy
Learn Alerts	Status	status
Learn Alerts	Priority	priority
Learn Alerts	Severity	severity
Learn Alerts	Category	category
Learn Alerts	SubCategory	subCategory
Learn Alerts	Resolution	resolution
Learn Alerts	CaseComment id	comments[*].comment_id
Learn Alerts	CaseComment text	comments[*].comment_text
Learn Alerts	CaseComment OwnedBy externalId	comments[*].comment_created_by
Learn Alerts	AssignedToId	assigned_to_id
Learn Alerts	AssignedToEmail	assignee.email
Learn Alerts	ReporterId	reporter_id
Learn Alerts	ReporterEmail	reporter.email
Learn Alerts	StartTime	start_time
Learn Alerts	EndTime	end_time
Learn Alerts	Subject	subject
Learn Alerts	Labels	labels
Learn Alerts	Host	host
Learn Alerts	Source	source
Learn Alerts	AlertType	alert_type
Learn Alerts	FingerPrint	finger_print
Learn Alerts	EventType	event_type
Learn Alerts	Resource	resource
Learn Alerts	SourceLink	source_link
Learn Alerts	State	state
Learn Problems
Learn Interactions
Learn Requests
Learn Request Items
Learn Change Requests
Create Tickets
Learn KB
Learn Users	ExternalId	id
Learn Users	UserEmail	email
Learn Users	UserEmail	identity_email
Learn Users	FirstName	first_name
Learn Users	LastName	last_name
Learn Users	department	department
Learn Users	GroupIds	groups
Learn User Profiles	ExternalId	id
Learn User Profiles	UserEmail	email
Learn User Profiles	UserEmail	identity_email
Learn User Profiles	Username	username
Learn User Profiles	Username	identity_userName
Learn User Profiles	FirstName	first_name
Learn User Profiles	FirstName	identity_firstName
Learn User Profiles	LastName	last_name
Learn User Profiles	LastName	identity_lastName
Learn User Profiles	department	department
Learn User Profiles	GroupIds	groups
Learn User Profiles	Name	identity_name
Learn User Profiles	MiddleName	identity_middleName
Learn User Profiles	Identity	id
Learn User Profiles	Gender	generalInfo_gender
Learn User Profiles	PreferedLanguage	generalInfo_preferredLanguage
Learn User Profiles	DateFormat	generalInfo_dateFormat
Learn User Profiles	EmployeeId	workInfo_employeeId
Learn User Profiles	EmployeeType	workInfo_employeeType
Learn User Profiles	Status	workInfo_status
Learn User Profiles	Title	workInfo_title
Learn User Profiles	IsVip	workInfo_isVip
Learn User Profiles	Company	workInfo_company
Learn User Profiles	DeskPhone	workInfo_deskPhone
Learn User Profiles	CellPhone	workInfo_cellPhone
Learn User Profiles	DepartmentName	workInfo_department.name
Learn User Profiles	DepartmentName	workInfo_department.description
Learn User Profiles	GroupNames	workInfo_groupNames
Learn User Profiles	CurrentLocation.Street	currentLocation_address_street
Learn User Profiles	CurrentLocation.City	currentLocation_address_city
Learn User Profiles	CurrentLocation.State	currentLocation_address_state
Learn User Profiles	CurrentLocation.Country	currentLocation_address_country
Learn User Profiles	CurrentLocation.ZipCode	currentLocation_address_zipCode
Learn User Profiles	CurrentLocation.TimeZone	currentLocation_timeZone
Learn User Profiles	CustomFieldsKey	customFields_key
Learn User Profiles	CustomFieldsValue	customFields_value
Learn User Profiles	SettingsTrustedAgent	settings_trustedAgent
Learn User Profiles	SettingsPreferredBotLanguage	settings_preferredBotLanguage
Learn User Profiles	ExternalId	externalConfigs_externalId
Learn User Groups	ExternalId	id
Learn User Groups	UserEmail	email
Learn User Groups	Username	username
Learn User Groups	FirstName	first_name
Learn User Groups	LastName	last_name
Learn User Groups	department	department
Learn User Groups	GroupIds	groups
Learn User Groups	Identity	id
Learn User Groups	EntityIdentity externalId	id
Learn User Groups	Name	name
Learn User Groups	UserIds	userIds
Learn User Groups	email	email
Learn Service Catalogs	Id	id
Learn Service Catalogs	Title	title
Learn Service Catalogs	GenerateSkill	generateSkill
Learn Service Catalogs	Description	description
Learn Service Catalogs	HasCategories	hasCategories
Learn Service Catalogs	HasItems	hasItems
Learn Service Catalogs	DesktopImage	desktopImage
Learn CMDB
Learn Locations	externalId	id
Learn Locations	Building	building
Learn Locations	City	city
Learn Locations	State	state
Learn Locations	Country	country
Learn Locations	ZipCode	zipCode
Learn Locations	Longitude
Learn Locations	Latitude	latitude
Learn Assets	DisplayName	displayName
Learn Assets	AssetTag	assetTag
Learn Assets	State	state
Learn Assets	cost	cost
Learn Assets	AssignedToId	assigned_to_id
Learn Assets	SubState	subState
Learn Assets	ciId	ci_name
Learn Assets	modelCategory	modelCategory
Learn Assets	Model	model
Learn Assets	Company	company
Ticket Management
Remote Executor
Event Trigger