SAP Cloud for Customer (C4C)

The Aisera Gen AI Platform supports the following operations with SAP C4C:

1. Tickets ingestion

2. Ticket Management flows

   1. Create ticket

   2. List tickets by status

   3. List tickets by name (subject or title of the ticket is called name in SAP C4C API)

   4. Update ticket’s name (subject or title of the ticket is called name in SAP C4C API)

   5. Update ticket’s status (e.g. to Closed)

   6. Get ticket by ID