Happy Fox

The Aisera Gen AI Platform includes integration and data source connections for Happy Fox software ticketing systems.

Adding a Happy Fox Tenant Integration

To add a Happy Fox integration to your tenant configuration:

1. Navigate to Settings > Integrations in the Aisera Admin UI.

2. Choose + New Integration.

3. Start to type, Happy Fox into the Search field.

4. Select the Happy Fox icon.

5. Choose Next.

1. Name the Integration.

2. Add the endpoint for your Happy Fox application.

3. Add the authentication parameters.

Note that Happy Fox integration only supports Basic Authentication.

1. Type in the name of the Service User who will connect to Aisera from Happy Fox.

2. Add the password for the Service User.

3. Select OK.

Adding a Happy Fox Tenant Data Source

To add a Happy Fox Data Source to your tenant configuration:

1. Navigate to Settings > Data Sources in the Aisera Admin UI.

2. Choose + Data Source.

3. Start to type, Happy Fox into the Search field.

1. Choose the Happy Fox icon.

2. Select Next.

3. Add a Name for your Data Source.

4. Select the AI Functions that you want your Data Source to perform.

5. Choose the Name of the Integration that you created in the previous steps.

6. Set the Schedule for data integration for this source. Choose On Demand, if you don’t know the schedule yet.

7. Set the Data Retrieval type as Incremental.

8. Set the Language that you want the data to be stored and returned in.

1. Select Next.

2. Fill in optional configuration parameters.

1. Add a Template for KB Article Generation or use the default.

1. Leave the default options for Ingestion Configuration.

1. Include Override Configurations and/or Data Transformation scripts.

1. Select OK.

2. The data from your Happy Fox source is now ingested into the temporary data source within your tenant.

Using the Happy Fox Connector in your Application/Bot

1. Navigate to Settings > AiseraGPT in your Aisera Admin UI.

2. Choose an existing application/bot.

3. In the application/bot Details window, select + Add Data Source.

1. Enter part of the name of the Happy Fox Data Source that you created previously.

2. Select the checkbox next to the name of your Data Source.

1. Choose OK.

Now the Happy Fox connection and integrated data can be used by your application/bot.