# Happy Fox The Aisera Gen AI Platform includes integration and data source connections for Happy Fox software ticketing systems. ### **Adding a Happy Fox Tenant Integration** **To add a Happy Fox integration to your tenant configuration:** 1. Navigate to **Settings > Integrations** in the Aisera Admin UI. 2. Choose **+ New Integration**. 3. Start to type, Happy Fox into the **Search** field. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FLw83duTTH4m0O1V5kH33%252Funknown.jpeg%3Falt%3Dmedia%26token%3D2f87556c-8d43-419a-85ff-f7863c88ffb7\&width=300\&dpr=3\&quality=100\&sign=c3cc1dde\&sv=2) 4. Select the **Happy Fox icon**. 5. Choose **Next**. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FD1em7yx6wz0PvhLavcxL%252Funknown.jpeg%3Falt%3Dmedia%26token%3D769451ca-afb8-43ff-b6ef-c702ec833175\&width=300\&dpr=3\&quality=100\&sign=196ea4b5\&sv=2) 6. **Name** the Integration. 7. Add the **endpoint** for your Happy Fox application. 8. Add the authentication parameters. Note that Happy Fox integration only supports **Basic Authentication**. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FnwQSUYrTg5xVyFMvz0CQ%252Funknown.jpeg%3Falt%3Dmedia%26token%3D9443549b-a10c-490b-be7e-18843527a23b\&width=768\&dpr=3\&quality=100\&sign=661e0aab\&sv=2) 7. Type in the name of the Service User who will connect to Aisera from Happy Fox. 8. Add the password for the Service User. 9. Select **OK**. ### **Adding a Happy Fox Tenant Data Source** **To add a Happy Fox Data Source to your tenant configuration:** 1. Navigate to **Settings > Data Sources** in the Aisera Admin UI. 2. Choose **+ Data Source**. 3. Start to type, `Happy Fox` into the **Search** field. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252F6oXKMsTkpx4KRDjTDRQR%252Funknown.jpeg%3Falt%3Dmedia%26token%3D9537e26b-59a7-49aa-b8ef-1c4902889e07\&width=300\&dpr=3\&quality=100\&sign=f4ce9183\&sv=2) 4. Choose the **Happy Fox icon**. 5. Select **Next**. 6. Add a **Name** for your Data Source. 7. Select the AI **Functions** that you want your Data Source to perform. 8. Choose the **Name of the Integration** that you created in the previous steps. 9. Set the **Schedule** for data integration for this source. Choose **On Demand**, if you don’t know the schedule yet. 10. Set the **Data Retrieval type** as **Incremental**. 11. Set the **Language** that you want the data to be stored and returned in. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FHoEL3FY19NdlZp8lo4ay%252Funknown.jpeg%3Falt%3Dmedia%26token%3D0e9a84a1-1c98-45d5-8f12-67817c9501fe\&width=300\&dpr=3\&quality=100\&sign=a7e01a97\&sv=2) 12. Select **Next**. 13. Fill in optional configuration parameters. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FTXOMYSZgQzu8w6Htlq7O%252Funknown.jpeg%3Falt%3Dmedia%26token%3D1bfe434f-fb36-45dd-978a-e84343eff498\&width=300\&dpr=3\&quality=100\&sign=ecdf5539\&sv=2) 14. Add a **Template** for KB Article Generation or use the default. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FCfcBHU1TPr9C5fyJ4xa0%252Funknown.jpeg%3Falt%3Dmedia%26token%3D43880969-4083-43fb-9bfe-da41c3d824b6\&width=768\&dpr=3\&quality=100\&sign=167c329b\&sv=2) 15. Leave the default options for **Ingestion Configuration**. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252F51OHvY7OK8bFeBMbe2ps%252Funknown.jpeg%3Falt%3Dmedia%26token%3D5eae453e-f748-4722-a967-4eeac8afafed\&width=300\&dpr=3\&quality=100\&sign=1cd57839\&sv=2) 16. Include **Override Configurations** and/or **Data Transformation** scripts. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FoULVQnd5Rl3ZYrrMBAGI%252Funknown.jpeg%3Falt%3Dmedia%26token%3De90e3c9b-f62a-4529-9ac7-93910e2bdd84\&width=768\&dpr=3\&quality=100\&sign=da86c0df\&sv=2) 17. Select **OK**. 18. The data from your Happy Fox source is now ingested into the temporary data source within your tenant. ### **Using the Happy Fox Connector in your Application/Bot** 1. Navigate to **Settings > AiseraGPT** in your Aisera Admin UI. 2. Choose an existing application/bot. 3. In the application/bot **Details** window, select **+ Add Data Source**. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FVYujSPocTJAK9vgoeo2L%252Funknown.jpeg%3Falt%3Dmedia%26token%3Db2f55261-79da-4a50-aca3-e026deddbc54\&width=768\&dpr=3\&quality=100\&sign=6721c4b7\&sv=2) 4. Enter part of the name of the Happy Fox Data Source that you created previously. 5. Select the checkbox next to the name of your Data Source. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FYhx35HuZWXstk7BFr6M5%252Funknown.jpeg%3Falt%3Dmedia%26token%3D0a0247d2-5c8d-40d5-9fb4-08566fe6b675\&width=300\&dpr=3\&quality=100\&sign=4ae5324d\&sv=2) 6. Choose **OK**. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FLNvAZjuKixhYVHAWtnOu%252FHF_SOR.gif%3Falt%3Dmedia%26token%3Db735b97f-d437-4940-bf69-2b8f9c267005\&width=768\&dpr=3\&quality=100\&sign=11cd1a88\&sv=2) Now the Happy Fox connection and integrated data can be used by your application/bot. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.aisera.com/aisera-platform/adding-data-to-your-tenant/integrations-and-data-sources/connectors/happy-fox.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.