# Happy Fox

The Aisera Gen AI Platform includes integration and data source connections for Happy Fox software ticketing systems.

### **Adding a Happy Fox Tenant Integration**

**To add a Happy Fox integration to your tenant configuration:**

1. Navigate to **Settings > Integrations** in the Aisera Admin UI.
2. Choose **+ New Integration**.
3. Start to type, Happy Fox into the **Search** field. ![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FLw83duTTH4m0O1V5kH33%252Funknown.jpeg%3Falt%3Dmedia%26token%3D2f87556c-8d43-419a-85ff-f7863c88ffb7\&width=300\&dpr=3\&quality=100\&sign=c3cc1dde\&sv=2)
4. Select the **Happy Fox icon**.
5. Choose **Next**.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FD1em7yx6wz0PvhLavcxL%252Funknown.jpeg%3Falt%3Dmedia%26token%3D769451ca-afb8-43ff-b6ef-c702ec833175\&width=300\&dpr=3\&quality=100\&sign=196ea4b5\&sv=2)

6. **Name** the Integration.
7. Add the **endpoint** for your Happy Fox application.
8. Add the authentication parameters.

Note that Happy Fox integration only supports **Basic Authentication**.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FnwQSUYrTg5xVyFMvz0CQ%252Funknown.jpeg%3Falt%3Dmedia%26token%3D9443549b-a10c-490b-be7e-18843527a23b\&width=768\&dpr=3\&quality=100\&sign=661e0aab\&sv=2)

7. Type in the name of the Service User who will connect to Aisera from Happy Fox.
8. Add the password for the Service User.
9. Select **OK**.

### **Adding a Happy Fox Tenant Data Source**

**To add a Happy Fox Data Source to your tenant configuration:**

1. Navigate to **Settings > Data Sources** in the Aisera Admin UI.
2. Choose **+ Data Source**.
3. Start to type, `Happy Fox` into the **Search** field.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252F6oXKMsTkpx4KRDjTDRQR%252Funknown.jpeg%3Falt%3Dmedia%26token%3D9537e26b-59a7-49aa-b8ef-1c4902889e07\&width=300\&dpr=3\&quality=100\&sign=f4ce9183\&sv=2)

4. Choose the **Happy Fox icon**.
5. Select **Next**.
6. Add a **Name** for your Data Source.
7. Select the AI **Functions** that you want your Data Source to perform.
8. Choose the **Name of the Integration** that you created in the previous steps.
9. Set the **Schedule** for data integration for this source. Choose **On Demand**, if you don’t know the schedule yet.
10. Set the **Data Retrieval type** as **Incremental**.
11. Set the **Language** that you want the data to be stored and returned in.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FHoEL3FY19NdlZp8lo4ay%252Funknown.jpeg%3Falt%3Dmedia%26token%3D0e9a84a1-1c98-45d5-8f12-67817c9501fe\&width=300\&dpr=3\&quality=100\&sign=a7e01a97\&sv=2)

12. Select **Next**.
13. Fill in optional configuration parameters.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FTXOMYSZgQzu8w6Htlq7O%252Funknown.jpeg%3Falt%3Dmedia%26token%3D1bfe434f-fb36-45dd-978a-e84343eff498\&width=300\&dpr=3\&quality=100\&sign=ecdf5539\&sv=2)

14. Add a **Template** for KB Article Generation or use the default.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FCfcBHU1TPr9C5fyJ4xa0%252Funknown.jpeg%3Falt%3Dmedia%26token%3D43880969-4083-43fb-9bfe-da41c3d824b6\&width=768\&dpr=3\&quality=100\&sign=167c329b\&sv=2)

15. Leave the default options for **Ingestion Configuration**.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252F51OHvY7OK8bFeBMbe2ps%252Funknown.jpeg%3Falt%3Dmedia%26token%3D5eae453e-f748-4722-a967-4eeac8afafed\&width=300\&dpr=3\&quality=100\&sign=1cd57839\&sv=2)

16. Include **Override Configurations** and/or **Data Transformation** scripts.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FoULVQnd5Rl3ZYrrMBAGI%252Funknown.jpeg%3Falt%3Dmedia%26token%3De90e3c9b-f62a-4529-9ac7-93910e2bdd84\&width=768\&dpr=3\&quality=100\&sign=da86c0df\&sv=2)

17. Select **OK**.
18. The data from your Happy Fox source is now ingested into the temporary data source within your tenant.

### **Using the Happy Fox Connector in your Application/Bot**

1. Navigate to **Settings > AiseraGPT** in your Aisera Admin UI.
2. Choose an existing application/bot.
3. In the application/bot **Details** window, select **+ Add Data Source**.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FVYujSPocTJAK9vgoeo2L%252Funknown.jpeg%3Falt%3Dmedia%26token%3Db2f55261-79da-4a50-aca3-e026deddbc54\&width=768\&dpr=3\&quality=100\&sign=6721c4b7\&sv=2)

4. Enter part of the name of the Happy Fox Data Source that you created previously.
5. Select the checkbox next to the name of your Data Source.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FYhx35HuZWXstk7BFr6M5%252Funknown.jpeg%3Falt%3Dmedia%26token%3D0a0247d2-5c8d-40d5-9fb4-08566fe6b675\&width=300\&dpr=3\&quality=100\&sign=4ae5324d\&sv=2)

6. Choose **OK**.

![](https://docs.aisera.com/~gitbook/image?url=https%3A%2F%2F2983236984-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiZkLJr3EjXkd2tHYiQJP%252Fuploads%252FLNvAZjuKixhYVHAWtnOu%252FHF_SOR.gif%3Falt%3Dmedia%26token%3Db735b97f-d437-4940-bf69-2b8f9c267005\&width=768\&dpr=3\&quality=100\&sign=11cd1a88\&sv=2)

Now the Happy Fox connection and integrated data can be used by your application/bot.