Add a Live Agent

To Add a Live Agent:

1. Choose Settings > AiseraGPT, and then choose your Copilot from the bots shown on the page.

1. Click the + Add Live Agent button.

1. Select an Agent from the available Agents pull-down list.

1. Depending on the Agent that you choose for the Integration field, you will see specific connection parameters that you need to include to integrate with that agent.